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      Bankwest

      Part of Commonwealth Bank of Australia

      Engaged employer

      Bankwest Reviews

      4.0

      70% would recommend to a friend

      (395 total reviews)

      Jason Chan

      64% approve of CEO

      58% positive business outlook

      Bankwest has an employee rating of 4.0 out of 5 stars, based on 395 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Bankwest employee rating is in line with the average (within 1 standard deviation) for employers within the Finance industry (3.7 stars).

      Reviews by job title

      395 reviews
      2.0
      15 June 2015

      Bullying culture in Contact Centre

      Customer service
      Recommend
      CEO approval
      Business outlook

      Pros

      Providing customers with solutions and great service. Some of the people are great when you get to know them. Excellent career opportunities

      Cons

      Majority of the team leaders are just awful bullies who look down on you from their high horse. Hiring managers who know very little to no banking experience make it hard for staff to approach them for answers. Very cliquey place to work in. Being promoted is about who you know not what you know. Housemates who live together, work together, sleep together, bully together.The culture is vile. Constant restructure, four team leaders in one year. Separating the "specialist teams" from the rest. No acknowledgment for efforts. No wonder such a high turnover. Culture up there needs to change! Get rid of the toxicity..unhappy staff = unhappy customer experience.

      avatar
      Bankwest Response
      11y
      At Bankwest, we take any reports of bullying very seriously. We will pass on this information to our HR team to investigate and encourage you to contact HRDirect on 1800 989 696 if you would like to discuss this issue further.
      1.0
      2 Sept 2018

      Serious workplace issues

      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      - Flexible working - Office location in the city is good

      Cons

      - I didn't pass my KPIs because I have depression. Completely true, this translated to a "sometimes meets" the Bankwest Values of which includes having a positive outlook. - Bullying in the workplace is totally ok if you do it with a smile. - Onus is put on the victims to try resolve it. - Rewards are not there for doing your job well. - Workplace politics are the only way ahead. Its a hard ingrained culture. - Managers don't know what's going on, there's no focus on material things - Below standard pay

      avatar
      Bankwest Response
      7y
      At Bankwest, we take any reports of bullying very seriously. You can contact our HR Direct team on 1800 989 696 or the SpeakUp hotline on 1800 SpeakUP (1800 773 258) to raise this matter anonymously. You can also contact your Business Unit HR representative if you are comfortable doing so.
      2.0
      15 Feb 2018

      Disappointing for a company with so much potential

      It professional
      Recommend
      CEO approval
      Business outlook

      Pros

      Support for flexible working. Great location. Offices are nice and facilities are newish. Pay is ok for lower level roles. Work with some good people. Gender inclusive parental leave policy. Free fruit and (bad) coffee. Lunch breaks?

      Cons

      Pay is sub-par for specialist roles. Workload can be excessive. Poor risk culture. Tendency for upper leadership to ignore cultural issues or push the accountability back on the afflicted. Don't practice what they preach around professional development and "fun" working environment. Very political. Technology in use is outdated or not fit for purpose. Any dip in profits against projection means that staff benefits are the first to get axed. 'Bean counter' style spend management. New employees from "sexy" backgrounds (such as start ups) are given preferential treatment over tenured employees.

      Viewing 1 - 3 of 395 Reviews
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      Glassdoor has 417 Bankwest reviews submitted anonymously by Bankwest employees. Read employee reviews and ratings on Glassdoor to decide if Bankwest is right for you.