When I started, I was informed that working hours were from 10 AM to 7 PM. However, I later learned there were mandatory 30-minute calls every Monday, Wednesday, and Friday at 8 PM to review daily numbers. In addition, team nights every Thursday and crew nights every other Tuesday were strongly encouraged, making it difficult to maintain a healthy work-life balance. Furthermore, employees were encouraged to schedule one-on-one meetings with coworkers outside of working hours to ask questions and improve, adding even more time commitments.
Daytime meetings were often repetitive and included games that felt unproductive. This time could have been better utilized to review numbers or address performance concerns during regular working hours instead of relying on nightly calls.
Additionally, I felt there was insufficient training on processing orders, particularly phone orders, which caused unnecessary confusion. More comprehensive training in this area would have been helpful.