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BigCommerce Reviews

3.7

67% would recommend to a friend

(479 total reviews)
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Travis Hess

46% approve of CEO

48% positive business outlook

BigCommerce has an employee rating of 3.7 out of 5 stars, based on 479 company reviews on Glassdoor which indicates that most employees have a good working experience there. The BigCommerce employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

479 reviews
5.0
15 Dec 2015

Awesome place to work

Recommend
CEO approval
Business outlook

Pros

Work with an awesome team – The people I worked with at Bigcommerce were smart, dedicated, supportive, honest people. They were experts in their fields and during the 3.5 years I was there taught me so much about being an engineer, working in a distributed team. Many of the people I worked with have become lifelong friends. Become an expert – You'll be given an opportunity to become an expert in whatever area you work. You'll be held to a high standard, expected to know a lot and learn quickly, but will be rewarded with interesting problems and, if you're anything like me, will be challenged and forced to grow as an engineer. Work on interesting problems – Bigcommerce still has a large legacy codebase. You'll learn about refactoring a legacy codebase into smaller services (a skill that I expect will be useful wherever I go). You'll learn about how to make changes in an ecosystem with 100,000 merchants who rely on the existing behaviour. You'll encounter the most bizarre edge cases that only come from having a system used by millions of users. It's a great combination of challenge, excitement and, sometimes, LOLs. Get promoted because you deserve it – I've never noticed any nepotism at Bigcommerce. In the engineering team, people have been universally promoted because of their ability to do the new job and as a recognition of the work they've already been doing. The management team are not stingy with pay rises (when warranted) and promotions and are genuinely dedicated to helping each team member achieve what he or she wants.

Cons

I left the company not because it was no longer a great place to work, but because I wanted to try my hand at more things without as much of a safety net. Bigcommerce is a large company (I believe the engineering team is in excess of 100) and so affords more interesting problems to work on, more smart people from whom to learn but this comes with less opportunity to make mistakes, to try your hand at something entirely new (for example, they would be foolish to allow me to run their production database infrastructure, but I'd still love to have a crack) and to make decisions. Having said this, I happily recommend this as a great place to work. It will move your career forward in leaps and bounds and you'll have a blast while it's happening.

2.0
21 June 2015

Too much churn on good people

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

* Great team at individual level. Hard working, caring for each other and customers

Cons

* HR and management focus on looking for the next shining hire, rather than retaining current people * Lots of churn on people. Constant reorg. Great people were let go because one or two exec feel they are not worthy. * Solid performers were not recognized. Showy staff gets attention and rewards. * Leaders focus on building their own brand (blogs anyone?), not on the team or customer.

3.0
24 Feb 2014
Recommend
CEO approval
Business outlook

Pros

Depending on the project and the people you work with - it can be amazing at times and you can learn a lot. They have weekly yoga sessions which is cool, unfortunately I've never been because I've been too busy. Usually I see a two or thee people in the class. Apparently they will partly or fully pay for gym membership, but with the gym of their choice - this could change - but I don't really use the gym so I don't know. Nice office, fridge and snacks (good or bad depending on how you see it), games room, intelligent people to work with. Great places to eat out at nearby.

Cons

What appears to be a focus purely on beating Shopify, at all costs - encouraging a way of working that seems to be short-sighted, and is building up the (already large) technical debt pile into an even bigger one. The term "exponential growth" comes to mind. As far as the perks go - it's all mostly for show. The games room is more something to lure new candidates with than an actual games room - it's empty almost all the time except very late in the evening - yes expect long hours when you join up. When I started they offered "working from home is okay", and "flexible working hours are part of the culture". Expect funny looks from management if you actually decide to actually take up on any of those offers, unless of course you yourself are in a management role - then yes it's all good. Since the new CPO, things changed a lot; major changes in spending - (they're cutting down on staff: offering a 10-week payout if you decided you don't want to stay etc.), while trying to get more work out of the ones that stay. Here is a summary of the changes condensed into what was preached in a company meeting a little while ago (actual quotes): "work smart, not hard" is now "work hard *and* smart", "quality not quantity" is now "quality *and* quantity". As a result, expect "flexible working hours" to be "long working hours". I have some friends who work at Shopify, and from talking to them, it's not really that much of a surprise that Shopify have dominated Bigcommerce - let's see if Bigcommerce can reverse the tides - I am hopeful, but I'm at least skeptical too. Oh, and pretend to get excited about their war campaign - "Operation Stompify" >.>

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BigCommerce Response
12y
As a shareholder, client or co-worker, I can’t imagine why you wouldn’t want people to work hard AND smart or look for quality AND quantity. That’s what it takes for our clients (and us) to be successful. With change, we decided to give people an option - if they were onboard with changing the world and going all out to do it, awesome. If that wasn’t their cup of tea, that was cool too and we offered them the option of taking an incredibly generous package. The fact that we are so transparent about it all is a huge positive for most of our employees. By no means are we cutting back staff - in fact we are on a huge hiring push. And we aren’t inflexible, quite the contrary. But, let me be clear — changing the world isn’t easy but the journey you will take with us is life changing, for you and our clients.
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Glassdoor has 513 BigCommerce reviews submitted anonymously by BigCommerce employees. Read employee reviews and ratings on Glassdoor to decide if BigCommerce is right for you.