Blacktip Reviews

3.2

53% would recommend to a friend

(13 total reviews)

53% positive business outlook

Reviews by job title

13 reviews
1.0
12 Nov 2018

"We Make Customer Support Invisible"

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Not many. Coworkers can be fun if the owner is in a good mood.

Cons

Owner is not a good person. Nepotism. Almost no guidance. A lot of time wasted on daily meetings and filling out mostly useless items. Insists certain customers are incompetent rather than looking deeper into their problems. No room for advancement. Company is in an over saturated market and is too small to compete long term (no job security). Owner has no problem demeaning you in front of others. Borderline hostile work environment. Pay is OK until you consider the atmosphere. Constantly trying to hire people because no one lasts very long. Stay away.

1.0
18 Oct 2023
Recommend
CEO approval
Business outlook

Pros

The technology you work with is great. Heavy Microsoft environment with a nice smattering of Macs. The other Frontline Engineers are great people and are the only thing keeping the place from sinking. The SMB clients they conned into signing a contract are very nice people for the most part. I can’t say I ever heard a customer say anything bad about anyone at Blacktip except for once maybe.

Cons

I’m going to start by saying that I think the family that runs it is more than likely great people OUTSIDE of the job. At the job, it is the exact opposite. The owner runs it with his young daughter and wife. You have to ask questions multiple times because either they do not listen or do not care about what the employees say or need. When ownership has a bad day or phone call, he would immediately run out of his office and then blast the first person he came across. It didn’t matter if you were remoted into a system and had grandma on the phone. He would come in your office and start screaming to the point the customers always heard. When talking to the underage inexperienced in everything plus life kid, she would replicate daddy by either ignoring you or agreeing her father has anger issues and to expect to have it taken out on you. All said with a shrug. I can’t count the # of times I heard him letting out a blood curdling scream at an engineer. The real bad thing about the situation is that he will strut around talking about how he owns the place and then will go on about how he is also HR as well and won’t truly help anyone with any HR issues because basically, “screw you and your problems”. The daughter should have been made to get a job on her own so she would actually see how things in a real company are run and how unacceptable the treatment there is. Out of 20+ years of working in the IT field, I have never had a company as unprofessional as Blacktip IT. The ONLY person that doesn’t throw tantrums like a 3 year old is the wife who works offsite.

1.0
11 Oct 2022
Recommend
CEO approval
Business outlook

Pros

Modern office where the boss can monitor you through the glass walls and complain about your bathroom breaks, and if his wife and daughter are working how he wants them to.

Cons

Unhinged, concerning management who hates his clients, brags about spending his parents funding, and will have you interview 6 to 12 “future employees” a month. Lies about opportunities, clients, work duties. Demanded more hours than paid. Constant verbal and emotional abuse, on top of email and chat abuse. Still stalks my social media. There’s a reason his longest term employee is 2 months.

Viewing 1 - 3 of 13 Reviews

Glassdoor has 13 Blacktip reviews submitted anonymously by Blacktip employees. Read employee reviews and ratings on Glassdoor to decide if Blacktip is right for you.