Bon Me Reviews

3.7

57% would recommend to a friend

(31 total reviews)
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Patrick Lynch and Alison Fong

46% approve of CEO

36% positive business outlook

Bon Me has an employee rating of 3.7 out of 5 stars, based on 31 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Bon Me employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants and food service industry (3.7 stars).

Reviews by job title

31 reviews
2.0
19 July 2019
Recommend
CEO approval
Business outlook

Pros

Bon Me is good for the crew member position. Hours are flexible, and free food during your shift plus a 50% discount off shift is definitely a plus. In general the coworkers are great and all care about each other. The food is good, and a lot of care is put into it. The head chef/owner has very high expectations, and although they're sometimes hard to meet, its great seeing that passion for the product.

Cons

The higher you rise within the company, the worse your pay is for the work you do. Pay for management level positions is far under what the market rate for Boston is. They pad the meager salary with promises of "bonuses", but they rarely make up for the gap in salary. Furthermore the bonus structure changes often, which is extremely frustrating and often winds up to the detriment of the manager. Bon Me values loyalty over experience or expertise, leading to many people in roles they are ill-prepared for, and those who are prepared are undervalued. In addition, there are some questionable ethics among promotions that have taken place. Bon Me defined their values, but falls short of living up to them, which is disappointing. Entire days off are rare, even if you don't need to be physically present. Due to the workload and lack of support from upper management, managers are often needing to go in on their days off, work during their vacation, field phone calls and messages when they should be relaxing. In short, the work/life balance is very poor. Managers are expected not only to run the day to day operations of a food service establishment, but troubleshoot technology issues as well as repairs. Doing the work of an IT/Handyman position is expected. As large as an operation Bon Me is now, they should invest in qualified positions like IT, and not rely on inexperienced managers and per diem external labor. Support from the highest levels is lacking, and when they do step in, its often with an air of condescension.

2.0
17 May 2017
Recommend
CEO approval
Business outlook

Pros

As a up-and-coming company, management is always innovating and pushing for expansion (in the past six months Bon Me has added 3 trucks, 2 food carts, and several resturants). The majority of the staff (including key management positions) are comprised of college students and recent grads, so expect consistent innovation and youthful optimism. Both these factors lead to a consistent high level of staff turnover and frequent opportunities for more hours and responsiblities should you want to move upward within the company. Bon Me's work community is very supportive of each other and consist of some of the most inspiring and hard-working people I have met. Generally, my supervisors have been incredibly understanding of any accidents/missed orders and have helped me and my fellow truckers do the best job as possible, whenever possible.

Cons

I have no faith in Bon Me's management. Based on my impressions with the owners (who I didn't meet until last week), the managers (who I've spoken to four times in the past three months), I am confident that they value profit machine that is Bon Me over the well-being and treatment of their staff. Miscommunication is frequent between all levels of the company. Supervisors, who oversee the trucks, often do not know how many people they will have/who they are working with until the last minute. Trucks themselves are often incorrectly packed or set-up prior to a breakfast/lunch/dinner shift. Management has failed to communicate outstanding concerns of the company with their subordinates, and instead try to sweep these problems under the rug with half-baked excuses. From false assurances to higher expectations to "greater" responsiblities or just plain ignorance or forgetfulness, I have seen management do everything and anything they can do to push their agendas forward. One prominent example of this is my aformentioned of growth: whilst Bon Me was able to secure the areas and equipment for expansion, it failed to recognize that it needed more manpower to run these locations. As a result, Bon Me was understaffed for a good portion of the calender year, and required many staff members to work overtime. This also led to multiple occasions where a staff member's weekly avaliablity is disregarded simply because management needed someone to cover the shift for the time being. Personal motivations and morale within the company are low, and the majority of the staff are fustrated, shocked, and/or angered at management and the company for their policies and overall treatment. Mistakes that happen are often careless and preventable, and I can't go by a week without hearing someone bring up a new example of Bon Me's ineptitude at work. Oh, and the worst thing? A lot of this can be fixed. (See below). But I doubt management really cares. Ultimately, my colleagues and I agree that these factors have created an unfair burden on the staff's shoulders, and is a reason why the turnover rate has remained consistently high despite a strong work community. Make no mistake that no one in the company has to work as hard as they do for as little as they are paid (but again cheap labor trumps all). As with most work hierarchies, things start from the top - and ultimately the only thing I can trust with Bon Me is that they will never be honest with me until it's my job on the line.

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Bon Me Response
9y
Hi, Thank you for your feedback. It's clear that you care a lot about doing a good job, and we really appreciate that attitude. We'll take this feedback to heart. You brought up some training challenges that we've been chipping away at -- we are always working hard to improve operations and make sure that Bon Me is a great place for our team to grow and develop. To that end, we just brought on board an Employee Development Specialist who is going to focus on creating training materials to ensure that all crew members get the same training and that supervisors have access to materials on how to train. We're excited to get these materials in place, and it'll be an ongoing project to keep growing this repertoire of knowledge. And, we'll be counting on feedback from our crew to make sure that training materials are helpful. We're always open to other ideas/suggestions/feedback you have, so don't hesitate to reach out. - Becca
2.0
1 Feb 2016

Not worth the trouble

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

-Coworkers are usually awesome, friendly, helpful, and all-around decent people to get to know and work with -Interacting with customers can be interesting and fun

Cons

-A constant battle to negotiate a living wage -Truck supervisors are expected to go well beyond job description expectations -Management and company structure is horrible ("who do I talk to about this...?") -Lack of communication between managers and truck staff - i.e. end-of-shift requests to work an extra 2 hours when the need for extra staffing had been known about for days -Sketchy hiring/promotion practices

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Glassdoor has 32 Bon Me reviews submitted anonymously by Bon Me employees. Read employee reviews and ratings on Glassdoor to decide if Bon Me is right for you.