Pros
Bon Me is good for the crew member position. Hours are flexible, and free food during your shift plus a 50% discount off shift is definitely a plus. In general the coworkers are great and all care about each other. The food is good, and a lot of care is put into it. The head chef/owner has very high expectations, and although they're sometimes hard to meet, its great seeing that passion for the product.
Cons
The higher you rise within the company, the worse your pay is for the work you do. Pay for management level positions is far under what the market rate for Boston is. They pad the meager salary with promises of "bonuses", but they rarely make up for the gap in salary. Furthermore the bonus structure changes often, which is extremely frustrating and often winds up to the detriment of the manager. Bon Me values loyalty over experience or expertise, leading to many people in roles they are ill-prepared for, and those who are prepared are undervalued. In addition, there are some questionable ethics among promotions that have taken place. Bon Me defined their values, but falls short of living up to them, which is disappointing. Entire days off are rare, even if you don't need to be physically present. Due to the workload and lack of support from upper management, managers are often needing to go in on their days off, work during their vacation, field phone calls and messages when they should be relaxing. In short, the work/life balance is very poor. Managers are expected not only to run the day to day operations of a food service establishment, but troubleshoot technology issues as well as repairs. Doing the work of an IT/Handyman position is expected. As large as an operation Bon Me is now, they should invest in qualified positions like IT, and not rely on inexperienced managers and per diem external labor. Support from the highest levels is lacking, and when they do step in, its often with an air of condescension.