Bridebook Reviews

The pace and the working hours won't suit everyone, and priorities can evolve quickly as the company grows.

Unfortunately, my experience at Bridebook was extremely negative due to toxic and unprofessional management practices. Management appears to operate based on personal preference rather than performance. If a manager 'is not keen on you' they will make things personal and attempt to micromanage you out of the company. Although the company promotes ERGs and inclusion, this does not seem to be reflected in how individuals are actually treated, your background can affect how you are perceived by management. There is clear favouritism. Managers who are friendly with senior leadership are given leniency, including extended time off and passing probation despite long absences. Meanwhile, others are closely monitored and penalised. Communication is inconsistent and unprofessional. Managers are often unavailable when working from home, yet will hold unrecorded meetings when addressing issues, making it your word against theirs. This creates an unsafe and unfair environment. The commission structure is misleading. Money can be deducted shortly before payday, with the explanation that it is due to previous account managers’ retention issues and that “someone has to pay for it.” This feels unjust and poorly managed. Working hours are unreasonable. Although contracted from 9–6, you are expected to work late and through lunch. Fridays are particularly stressful, with last-minute manual admin tasks regularly assigned. There is little regard for employee wellbeing or personal circumstances. At first, support may appear genuine, but unless you are favoured by management, this quickly disappears and can even be used against you. Onboarding is chaotic. Systems and accounts are disorganised, meaning the first 1–2 months are spent repairing existing problems and trying to find correct contacts. Despite this, new starters are still penalised for not contacting all accounts in their first month. HubSpot is unreliable, and meeting links often fail to sync with Google Calendar yet this is still blamed on the employee as incompetence. Pay is inconsistent across the same team, with people in identical roles receiving different salaries. While the basic pay may appear attractive, expectations and workload are extremely high. Overall, employees are treated differently depending on whether management is “keen” on them. This creates an unfair, stressful, and demoralising workplace culture. I would not recommend Bridebook as an employer.