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Bright Start Academy

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Bright Start Academy Reviews

2.2

21% would recommend to a friend

(33 total reviews)
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Allie Offman

25% approve of CEO

19% positive business outlook

Bright Start Academy has an employee rating of 2.2 out of 5 stars, based on 33 company reviews on Glassdoor which indicates that most employees have an average working experience there.

Reviews by job title

33 reviews
1.0
17 Aug 2015
Recommend
CEO approval
Business outlook

Pros

The student/clients were the only thing that got me to work and through the day every day

Cons

Where do I begin? So many issues. - Director has no credentials for running such a business. Exaggerates and downright lies to parents of potential clients about her qualifications. - Other management staff also lack relevant qualifications. A PHD in forensic psychology/criminal justice, does not translate to a sound background in ABA. - Management engages in activities that are a breech of ethics. Use of physical restraints on children should NEVER occur, yet at BSA, it does. This is especially true when the staff have not received specific training from a recognized affiliation, eg. CPI, UMAB, etc. Director and management staff claims that staff do no need parental consent to conduct restraint on the clients, and that parents need not be informed of this practice. (Excuse me, say what!?) - Director and management often covers up many of the injuries that occur to clients, especially those that are non-verbal. This is done in fear of parent dissatisfaction and that parents would pull their children from service (loss of profits). - Director and management are all about the profits. In order to save on staffing costs, they rather group children who should be receiving individual treatment. E.g. placing aggressive clients in a group setting where he/she will aggress towards other clients, or placing 3 year old in a classroom with 5/6 year olds. Often, some clients are left to their own devices for hours, but parents, who are paying a hefty fortune, are given the impression that their child received individualized service throughout the day. - Staff are grossly underpaid, if paid at all. Company policy calls for unpaid training (which although illegal) is used as a strategy for Company to save money. Director and management also use this as a method to force unpopular employees to quit instead of firing them (and having to pay severance pay). E.g. therapist with years of experience suddenly being told that she/he needs to be retrained for weeks, but will receive no pay during this period. If you quit, be sure to time your last day on a pay day. That way youll only lose pay for 1 wk. Theres no way youre getting your last pay check. Vacation pay, forget it cos theres a 90% chance itll "get lost in the mail". Severance pay is foreign and unheard of to this organization. Goodluck trying to get what you deserve - No professionalism among Director and management. Staff are treated simply on the basis of who is "liked". No fair reward procedure. If they like you, you can get away from murder, if not, they will find ways to pin the blame for someone else's errors on you. Same applies to their treatment of parents. Director and management has no problem talking ill of parents amongst themselves and to other staff. For parents they like, they will bend over backward or make accommodations for; but for parents they don't, their children receive minimal services and poor quality treatment. - Director and managers will "manipulate" data/graphs to show parents that their children are "thriving", even when it may be in the child's best interest to seek services elsewhere. - High turnovers for a small organization. There are only about 10 staff on the payroll (including Full time and part time) at any specific time, but on average, the Company loses at least 1 - 2 staff each month. - SOOOOO MUCH MORE. Just ask any non-managerial level staff or former employee

1.0
18 Nov 2025
Recommend
CEO approval
Business outlook

Pros

Students are kind, and working with them is meaningful.

Cons

❗ 1) Extremely high turnover — most employees leave within months, which says more about the environment than the staff themselves. ❗ 2) Below-market pay, no annual raise, and lunch breaks are deducted even for long-hour shifts. ❗ 3) Favouritism was hard to ignore;Certain male staff consistently received special treatment (3.1)Allowed to extend his lunch break after running personal errands such as buying coffee for preferred coworker.(3.2)Arriving late without consequences, even when scheduled early. (3.3)Consistently given stable hours for man, while newcomers had sudden cuts and shifting expectations. ❗ 4) Mandatory Saturday work that does not count toward paid hours. ❗ 5) Schedules released last minute, making personal planning nearly impossible. ❗ 6) Shared restrooms for male and female students with little privacy. ❗ 7) Newcomers promised guidance but rarely receive any. Staff assigned to provide support often refused to help or redirected even basic questions elsewhere. ❗ 8) Simple questions met with sarcasm or remarks implying the issue was “common sense,” creating an atmosphere where asking for clarification felt unsafe. ❗ 9)Workload distribution was uneven, with some staff avoiding responsibility and quietly pushing extra tasks toward newcomers. ❗ 10) Unprofessional conversations happened behind closed doors, including mocking students who needed repeated explanations or speaking negatively about colleagues who weren’t present. ❗ 11) Management communication was inconsistent. Important updates didn’t always reach newcomers, leading to confusion and mistakes that could have been avoided. ❗ 12) Promises during hiring were later changed, including unexpected reductions in hours and unclear explanations for the adjustments. ❗ 13) The workplace felt emotionally draining, unpredictable, and structured in a way that protected a few while leaving others exposed.

1.0
1 May 2015
Recommend
CEO approval
Business outlook

Pros

Working with ITs and Teachers who have lots of experience in the field of Autism & other learning disabilities.

Cons

Management did not have clear expectations. Meetings were run by staff that were "supervisors" by title but could not probably translate what needed to be said from upper management. This resulted in miscommunication and lots of misunderstandings. I did not get paid for the first 3 weeks that I was working because I was "training". However, during my training, sometimes, I would be on my own after 10-15 minutes of supervision. What was amazing about this place were the ITs and Teachers. They were able to help me with all the children and knew what each child's strengths and weaknesses were. With regards to taking data and graphing, the director and other supervisors always changed the method every so often which was frustrating. Parent's are also kept in the dark and if you told them the truth, sometimes you would be reprimanded even though there was no communication towards what should be said in terms of the progress of that child. This is not a good place to work with the exception of the children and non-supervising staff. Also, your pay cheque will never be accurate and sometimes will be missing hours which will not be reimbursed unless you heavily pursue it.

Viewing 1 - 3 of 33 Reviews

Glassdoor has 35 Bright Start Academy reviews submitted anonymously by Bright Start Academy employees. Read employee reviews and ratings on Glassdoor to decide if Bright Start Academy is right for you.