Brightline Reviews

***Poor leadership. Executive team is unable to clearly articulate goals and they frequently change course, causing confusion for everyone else. Tons of micromanagers. ***Too bureaucratic. The company hired too quickly for an early stage startup, resulting in too many layers and redundant roles. Really hard to get anything done without writing a decision memo, making a deck, getting resources from other teams, getting ELT sign off, etc. Too complicated for an early stage startup. ***Culture of burnout. Employees are consistently overworked, overwhelmed, and stressed out. Leadership has an old school mentality of working long hours to prove yourself. ***Poor cash management. The company fundraised a lot of money, which helped us grow. But it also created pressure and expectations to perform from investors, without enough time to mature the business model. Because of this the company had to recently lay off many workers (including therapists). This could have been avoided if the leadership team approached fundraising, growth and hiring more responsibly. ***Unfair treatment of minorities. I know of at least 3 people of color who left because they felt their managers were creating a hostile work environment and they were being discriminated against.

Brightline has been struggling for some time now with an unsustainable business model and it just seems to be getting worse and not better. Understandably, it is a difficult time to be a startup given the economic climate, however, management/leaderships' attempts to understand and resolve issues has been unsuccessful so far. Issues trickle down from the top and end up having the greatest negative impact on patient facing employees and patients/families. Brightline is misleading- it looks nice on the outside but the reality is unfortunately different. There are a few people in leadership/management who seem trustworthy and competent, but overall leaders/managers have bad communication, lack transparency, poor management skills, are inexperienced and inefficient, and continue to "miss the mark" on fundamental issues. As is often the case with rapid business growth, the burnout is real, culture/morale is low, and there is a shortage of cash to meet expansion costs. As a clinician, I do not stand by many of their business decisions to increase revenue & cut costs as these decisions are clinically unsound, unsustainable, and ultimately harm clinicians and patients. If you are considering a job at Brightline as a behavioral therapist, I would recommend you look elsewhere. The turnover is high across many departments and there are valid reasons for that.