CANXXUS Reviews

24/7 environment, low pay, no raises, terrible benefits, bosses who pass the buck

This is my review Indeed rejected- I would love to know how the most recent positive reviewer is privy to other employee's "abuse of personal time and attendance policy"- unless that employee is the manager or a team lead themselves, or someone was asked by management to write that preemptively knowing other reviews would come. As an aside, the company's most recent positive google review was also written by an employee (team lead) posing as a vendor, likely to negate the actual complaints received from vendors about non-payment daily. I can say I enjoyed the JOB itself, remote work is nice, equipment is provided and there are benefits/small incentives. Pay is reasonable and comparable to similar entry-level CSR positions, if not on the slightly lower end, but having no additional expenses (commute, childcare, etc.) makes up for that. I have nothing negative to say about the team leads who were always helpful and essentially played the role of management as far as any WORK related inquiries went. Coworkers were awesome, would step in to answer questions, and we worked well as a team to efficiently handle all requests. Resolving customer/vendor issues, communicating with customers/vendors and handling a breakdown from start to finish was rewarding and day-to-day the work was never repetitive. Regarding the comment about the abuse of personal time and negative talk- I have a medical condition, provided a doctor's note, and was being logged out of the system when I used the personal status for a bathroom break. I asked if that was policy for all, or only me?, and was told the Canxxus policy is to pay you for your time worked, and anyone who used the status "consistently" would be logged out. My condition necessitates consistent and frequent washroom usage, and at no point was it made clear to me how this has caused the business any undue hardship. Management may wish to brush up on the Ontario Human Rights Code, and consider keeping sensitive employee information confidential. It is also hard to abuse an attendance policy wherein 6 "occurrences" (sick days, personal days) within a calendar year are cause for termination. The contact center, of no more than 25 people at any time, has a full-time trainer which should tell you enough. Employee turnover was incredibly high, sometimes entire new hire classes would leave before officially being on the job, and the mentality was "only the strong survive". This entry-level job does not and should not require an employee to "survive" as the job itself is generally very straight forward and stress free so long as you are competent and well trained. As for employees blaming management for their "downfalls"- every employee who has left has done so for a new opportunity and I would hardly call getting a new, more challenging, and rewarding job a downfall. I'd say steer clear but, again, I doubt they'll be hiring any time soon. Also, it's THEN-- THAN is used as a comparison. *Some* may benefit from a basic grammar course for more premium and professional verbiage.