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CAP COM Federal Credit Union

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CAP COM Federal Credit Union Reviews

3.5

66% would recommend to a friend

(49 total reviews)
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Chris McKenna

56% approve of CEO

51% positive business outlook

CAP COM Federal Credit Union has an employee rating of 3.5 out of 5 stars, based on 49 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CAP COM Federal Credit Union employee rating is in line with the average (within 1 standard deviation) for employers within the Finance industry (3.7 stars).

Reviews by job title

49 reviews
1.0
12 Feb 2020
Recommend
CEO approval
Business outlook

Pros

Newer facilities, decent salary with benefits, newer computers for people not in IT. If you are lucky to get in under the right manager you will like it at Cap Com.

Cons

Horribly understaffed in the IT department. Managers and security micromanage you to death and question your every move and motive. They lack overall IT knowledge at the top so anything you try to do or suggest will be told no even if it will make the Credit Union more secure. They set impossible time lines and goals designed to keep you from moving anywhere up.

1.0
3 July 2021

Senior team needs an overhaul

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

CAP COM is an organization that is great to work for if you are an entry level employee or someone who is not looking to advance your career beyond maybe one promotion. They have a solid benefits package, a nice building (that no one goes into anymore), and prior to covid, had a well-organized employee engagement program.

Cons

The biggest downside of this company is the senior management team. The entire company revolves around the whims of this team who quite frankly are unprofessional, inexperienced and self-serving. The new CEO has hired family members into key roles. The company is in a "double in size" growth mode under the new CEO, and have been pouring money into technologies that will allow them to compete with the bigger FI’s instead of focusing on what they are actually good at. CAP COM will soon fall from grace due to the lack of experience of their senior team and the impending competition from smarter, faster FI's such as Chase and other CU's who have changed their charters. Finally, morale at CAP COM is at an all time low. There was a lot of bad blood generated by the fact that the senior managers refused to step foot in a branch at any time during the pandemic while requiring the branch staff to interact every day with the public. In addition, the company laid off some great employees in the middle of covid by supposedly eliminating their positions despite repeated promises from the CEO that jobs were secure. This demonstrated to the company that the senior team is only looking out for their own interests and their own circle of friends and family. Do yourself a favor and get a position with one of the many companies that you can trust with your career. It makes no sense to join a dysfunctional organization like CAP COM when there are thousands of opportunities with companies that don't allow nepotism, have senior leaders that you can look up to, and will support you with a REAL emerging leaders program.

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CAP COM Federal Credit Union Response
4y
Thank you for taking the time to share your feedback. At CAP COM we do provide various channels for staff to share and discuss their concerns.
1.0
27 Feb 2019

Nepotism

Recommend
CEO approval
Business outlook

Pros

Pretty main office, great office space

Cons

Perks don’t make up for the mess that is the, management especially the C Suite. There is constant infighting and backstabbing. It is the worst kind of Soap Opera.

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CAP COM Federal Credit Union Response
7y
Thank you for taking the time to provide feedback. We would like to learn more about your experience and how we can improve. Please email us at DirHR@capcomfcu.org to discuss further.
Viewing 1 - 3 of 49 Reviews

Glassdoor has 52 CAP COM Federal Credit Union reviews submitted anonymously by CAP COM Federal Credit Union employees. Read employee reviews and ratings on Glassdoor to decide if CAP COM Federal Credit Union is right for you.