CARFAX Reviews

3.8

65% would recommend to a friend

(668 total reviews)
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Bill Eager

71% approve of CEO

63% positive business outlook

CARFAX has an employee rating of 3.8 out of 5 stars, based on 668 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CARFAX employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

668 reviews
2.0
20 Sept 2023
Recommend
CEO approval
Business outlook

Pros

Another year of 4-day summer work week - a really good benefit. The people, for the most part, are really great to work with. I wish I was learning more at my job but the tech is pretty old stuff - seems like 30 years of doing the same thing.

Cons

It's not just about the RTO - for sure that's a big part of the unhappiness (at least in the office) - but more about leadership just burying its head in the sand and thinking they can wait it out until it all blows over. Whether they want to acknowledge it or not, the culture is quickly dying here. This is clear when you see the same, canned HR response to every negative glassdoor review: "Thanks for your feedback! We had to make hard decisions!" No you didn't. The decisions were easy - you just continually made the wrong decision. The contempt that our CEO has for the employees at CARFAX is obvious. He can't even bring himself to address us at meetings, instead pushing senior team members in front of the staff. Taking on the role of dictator, he instituted that management spend four days a week in the office over the summer. The result? Managers now resent their employees that only have to come in 3 days - and their annoyance is visible. It makes for a hostile working environment. Instead of a positive weekly email kicking off our (amazingly good benefit) of summer fridays, we got a reminder that our summer friday benefit is actually a net negative for company - something we should feel bad about because we're "losing 20% of our productivity." Super inspiring stuff from our CEO. And that might not be a problem if the inequity wasn't so blatent and hypocritical - we all hope the senior management team (and half the company in the dealer business side!) had a wonderful holiday down in Florida - treated to resort accomodations and incredible meals. All the while, we're pestered to "vote for work smarter ideas" where we highlight how we can all save the company money. It's like working at Exxon and being told to recycle your soda can to save the earth.

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CARFAX Response
2y
Of the many things we value at Carfax, one of them is the opinions of our team members. Some people like being in the office, others don't. Some people like hearing from other members of the leadership team, others don't. That's what makes the decisions we make difficult - knowing they won't please everyone. But every decision is made with our people and our customers in mind. There is so much that makes Carfax special, but most important is the team of people we have who believe in our mission and are proud of the work we do day in and day out to deliver on that mission. If there's something you think we can do to make that experience better for everyone, please reach out to hrquestions@carfax.com. Thank you for sharing your opinion with us.
3.0
28 Oct 2016

Great place if you have the "right" last name!!

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Free lunch on Friday. Occasional free breakfast. Frequent celebrations that include alcohol in the work place. Very relaxed dress code. Free gum in the gumball machines. Casual work environment.

Cons

This place is like a well disguised high school circus act! On the outside it looks amazing and you are wowed by all of the perks they appear to give you for about the first month, but by month 2 you realize that a bunch of clowns are running the show. It is definitely a popularity contest and no matter how UNqualified you are, if your last name is Eager you will have a job for life. I have never seen a more blatant case of nepotism play out in any corporate environment like it does at that place. And when an Eager isn't throwing their weight around, you have to deal with the "mean girls" put in charge who base their hiring decisions on how someone's make up looked in the interview, or how much they think a person will kiss up to them. So much of middle management is crying out for help that if you walk the halls at night you will definitely hear their dreams dying a slow death!

3.0
18 Sept 2023

We have lost our way

Recommend
CEO approval
Business outlook

Pros

The people, the technology, the atmosphere, the flexibility (for some), the work-life balance, the good that we do for the larger community.

Cons

Favoritism A growing divide between individual contributors and leadership Lack of a sense of security A return to office policy based on senior leadership desires rather than common sense need Benefits that used to be great are now mediocre at best and not competitive Compensation - raises the last few years that aren't anywhere close to keeping up with inflation Erosion of a once great corporate culture

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CARFAX Response
2y
Our mission is to help millions of people, so thank you for pointing out "the good that we do for the larger community". We believe in that mission and in everyone on Team Carfax who carries it out. We have a healthy business that continues to grow but recognize there are areas like the ones you've pointed out where there's work to do. We appreciate the honest feedback and the many years you've spent as an important member of Team Carfax.
Viewing 1 - 3 of 668 Reviews

Glassdoor has 718 CARFAX reviews submitted anonymously by CARFAX employees. Read employee reviews and ratings on Glassdoor to decide if CARFAX is right for you.