They Stopped Caring About Employees
Pros
Paid holidays are nice, most people can work from home, health insurance is actually really good. New hire training is thorough. There are a lot of genuinely good and kind people working here, but the bad apples spoil it for the rest. If there is time between calls for phone reps, you can work on whatever you want.
Cons
Complaints from both employees and clients mostly go unheard by management who only seem to care about what Costco thinks of us and profits. Work life balance is almost non-existent as time off is very competitive and difficult to come by. There is no sick time or other paid time off aside from your PTO. PTO is an "earn as you go" system so you earn about six hours of PTO every two weeks you work, which sucks if you get sick. As a result, burnout comes quickly especially in the summer months. No one seems interested in fixing any problems by the root cause, instead leadership only seems to care about "quick wins" and changes to procedure.