CYS Group (WA) Reviews

This review is for CYS, inc. because it’s listed in weird ways on Glassdoor. First, I barely made a liveable wage as a full time employee here (yes, even after bonuses), but the worst part was feeling like we were scamming vulnerable women. Building them up through a “free” photoshoot only to knock them down by telling them they have to pay for each photo AFTER the photoshoot happens. It was not unusual for me to show clients their photos and for them to start crying once they saw the pricing. We were not allowed to share the pricing in advance when I worked there either. The bait and switch model was predatory at best. There are cameras with audio surveillance in every room. It felt like there was no trust between managers and employees. I even had a manager one time tell me I needed to say something specific to a customer and that they would be listening to make sure I actually said it. Years later I realize these practices are not normal. It's not normal to want to end every day of work crying and to feel like you are taking advantage of people - even in a sales job.

- little to no training for new employees - Employee metrics are not accurate to employee performance - Customer service supervisor was unprofessional; often spoke about new employees to senior employees inside the CS room. - Lack of communication between management and employees, information to employees was all over the place week by week. - Customer service supervisor unwilling to give employees proper information to succeed. - Supervisor will say one thing, while management will says another. Hard to follow the directions of their hierarchy when both disagree with each other. - No clear operation on promotion by performances