former employee review - Customer Service Representative CYS Group (WA) Employee Review

- little to no training for new employees - Employee metrics are not accurate to employee performance - Customer service supervisor was unprofessional; often spoke about new employees to senior employees inside the CS room. - Lack of communication between management and employees, information to employees was all over the place week by week. - Customer service supervisor unwilling to give employees proper information to succeed. - Supervisor will say one thing, while management will says another. Hard to follow the directions of their hierarchy when both disagree with each other. - No clear operation on promotion by performances