Candidly Reviews

We take all feedback seriously, and have discussed your comments with the senior leadership team. As a management team we do not tolerate inappropriate behavior and immediately investigate and take action when needed. In the past two months, we have built out the resources within our People team to ensure that we continue to develop our practices in accordance with our values. Like many mature, software as a service companies that offer professional services related to enterprise implementations and product integration (we are largely integrated into third party applications), we are required to track time spent on client deliverables in accordance with client contracts and billing requirements. The student loan payment moratorium has both provided a temporary reprieve on payments and interest but has also created ongoing borrower confusion and uncertainty, and has elongated the pay down horizon by an average of three years for most borrowers (the average pay down is already 17 to 20 years). We remain steadfast in our mission to help borrowers achieve a debt-free future, during this moratorium and beyond. The moratorium has not solved the student debt problem for the 47M Americans who have aspired to change their lives through the power of education, and financed their pursuits as an alternative to not attending college at all. In fact, our borrowers, on average, are struggling with over $50,500 of student debt with many users struggling with debt that far exceeds their total annual earnings. We are here to serve our users and our customers, and we are committed to creating an exceptional experience for our employees that bring this mission to life. Candidly has experienced very little voluntary turnover during a period of significant growth over the last three years. It is clear that your experience was counter to all of the values we hold so dear. Thank you for your feedback, which helps us to be a better organization. Posted on behalf of Candidly CEO, Laurel Taylor