Capital Credit Union Reviews

Low pay for front line staff. Management does not care to show any appreciation if you are front line staff. They consistently brush off issues and make excuses when their employees bring up in their engagement surveys; this is only made worse by the fact that they claim your opinion matters to them. Management wants their front line staff to stay quiet and not ask questions. Once they started bringing in outside management hires, I think trust between employees and management began to deteriorate since these positions were not offered to employees.

Leadership problem include, Lack of accountability Poor communication Poor planning No transparency There have been several positions created that were outside hires and not offered to current employees to even apply. The organizational chart is wild. Executives, presidents, vice president, assistant vice presidents, directors. It feels like there’s 3 management members for 1 job. This leads to poor communication and decision making because nobody knows who is in charge. I could not tell you what half the management team does to improve the credit union or the employee experience but they have a lot of opinions about how front line and lower level staff can improve the experience.