CarOffer Reviews

Every decision CarGurus made following the departure of Bruce Thompson continued to sink the business. New leadership brought in did not take the time to understand the details of what made the business work, and where things were being held together by band aids. They saw the business continue to decline as new processes kept being implemented, pay plans changed rapidly, and multiple new account management models saw employee roles changed with no consistency in driving a vision toward improving the business. Not knowing what else to do, they executed massive layoffs, with some of the company's top performers included. With a now thin workforce, the business is still trending in the wrong direction - just look at CarGurus past few earnings reports.

Where to start? If you like hour long pointless meetings in the morning to start your day this is the place. No transparency at any time for employees or clients. Management is terribly ran from higher ups. I have no clue where all these 5 star ratings are from. They’re clearly fake. Maybe in 2-3 years this company gets back up and running but until then I would stay away. They just had a great firing and are in rebuild mode.