- There was a missed payment over the summer that I quickly brought to their attention. I was promised multiple times that it was being investigated. My repeated emails went largely unanswered or were given vague responses with no timeline. I was told to contact the CEO who did not make my issue a priority. The payment did not reach my bank account until November, shortly after I threatened filing a report with the BBB.
- On a related note, in terms of senior employee accountability, I was promised a recommendation letter from one of the consultants at the company for a full-time position I was pursuing. He/she missed the deadline to submit it.
- Rate is advertised at an hourly wage, but after travel time, gas, time filling out reports, weekly phone calls with office, communication with families, etc. are included, I calculate it to be approximately half of the advertised rate. Know this if you apply.
- If you fill in as a substitute when they request it, you are actually only paid less per hour which is ridiculous because you are doing them a favor by being available on short notice, but your pay rate is reduced. Know this if you volunteer to substitute.
- Micromanaging is rampant. Despite the fact that I was repeatedly told during my weekly phone calls that I was the best coach they had, they still felt the need to micromanage everything, whether it be scheduling, grading, or reports. Session reports have a bunch of unnecessary requirements but they will get on your case if you, for example, fail to list an "introspective question" each time.
- You will be required to obtain grading log in information from students/families. Some families are very uncomfortable with this, and my relationship with them was hurt by the aggressive nature of this request.