Carenet Health Reviews

I applied in January, completed a typing assessment, and skills assessment, then had my interview in February, and was offered the job basically on the spot. I thought that was excessive for a job that paid only $15/hr. Also the REQUIRE you to buy 2 22-inch computer monitors for this WFH job. This will not be part of the equipment they ship yet. “HR” will hound you for photo proof that you have 2 monitors before they add you to the training classes. Although I initially applied for a Healthcare Customer Service job, after I signed my first offer letter, they called me back shortly after and said they had a change and needed me to fill the role of an Engagement Specialist which was the same pay, and “basically the same job”. Also I would have to start a month later. I agreed, but thought that was fishy. Also I wondered why all the HR Onboarding stuff was handled by people in the Philippines when this is a US company. Anyway the job is high volume outbound calls. Training is 1 week, Nesting is 1 week, and Production is 1 week before you are on your own. I found that strange because my last Healthcare WFH job was like 4-6 weeks of training before we hit Production. I found our Trainer to be highly unprofessional, just in their demeanor as well as their general skillset. Nesting was a joke because the Trainers/Managers DO NOT WANT TO TRAIN YOU. You don’t get to shadow enough, and there is no teaching. They just praise you and give you handbook to reference, and tell you to do your best. So by the time you get the Production week, you barely understand what to do. The phone system login is quite tedious. It takes at least 15 minutes every time to login. And the calls are non-stop for 8 hours. You get your breaks, but that’s it. Most people hang up or go to voicemail. The quota you need to hit is like 1 sign up per hour. The job in itself would be easy if they didn’t rush training, and thoroughly explain the systems, and how to accurately log calls. Still pay is low for the job. The OGs have fallen victim to Management’s Toxic Positivity culture. They favor people who “tough it out” versus the people who ask pertinent questions, or clarification on instructions that are not clear. Although your Manager will tell you they are not micromanaging you, and it’s okay to make mistakes, don’t believe them. You will be docked for errors, or not completing enough calls each day. Don’t ask questions in the team chat. They won’t answer them, instead will throw you to the wolves to figure it out. They only respond to positive feedback. You will have 1:1s with your Manager but it’s all just positive fluff when you raise valid concerns or ask for direct training. Health Benefits are lackluster, and not the cheapest. Good luck if you want to insure yourself + you family. It takes 90 days to kick in. You may not even be around by then…Plus you can take any PTO or unpaid leave during the first 3 weeks of training, or even before your first 90 days. If you do, you will be “docked” for it. All in all, not a great job if you are trying to use this to buy time until a better paying job comes around. There is zero flexibility, so it’s hard to look for another job while working here. That is by design so that you don’t work two jobs at once. This job is more frustrating than hard. If you truly want a Customer Service Call Center job, I would recommend the other bigger name companies that have longer training periods, and provide you with equipment and pay higher than $15/hr. This is a little too much hassle for the pay. They expect you to give 110% and go above and beyond everyday. Yeah right!

Let me start by saying that I worked at Carenet for almost four years, was promoted, and thought that I was going to spend my career there. I sincerely wanted it to work out. But, soon after I was hired, I started to wonder how Carenet was named one of San Antonio's "Best Places to Work" in 2013. I noticed one of the other reviews that said something along the lines of "i can't understand all of the bad reviews; there are going to be bad eggs, but it's a great place to work." Naturally, that was most likely posted by HR or management. Don't be fooled. Carenet is a mess. The company culture is in shambles and the core values are mocked because all of the care coordinators and engagement specialists who are actually on the phones and doing the real work are rarely smiling, enjoying what they do, etc. And the core value "enjoy the ride?" Ha! We all laughed at that one because, most of the time, rules, policies, and procedures were changing on a DAILY basis and we couldn't keep up, so no one knew what process was the correct process from day to day, minute to minute. Most promotions that are made internally are not posted on the internal job site. Instead, someone tells a potential candidate that "a position MIGHT be opening up that I think you'd be great for," and then, in the blink of and eye, the rumor mill begins. And it's constant. People become resentful when they find out that they are being passed over for a less senior associate, etc etc It's pure chaos. And if you are a care coordinator or on the phones in another capacity, one of the metrics that your bonus is based on is customer service. Your calls are all recorded and randomly monitored and scored. Some are scored by a special team and others are scored by your leads on the floor who will then sit with you and talk about the call with you and tell you why the scored the call the way they did. What's the problem with this system? If you have 5 people listen to the same call, everyone is most likely going to grade it differently. Why? Because Carenet seriously needs to train everyone who scores calls on HOW to score calls! Because, right now, everyone is pretty much winging it. It's another broken process that needs to be fixed. I ultimately left the company because I realized that the chaos had no end in sight and once I realized that my "promotion" was actually a demotion. There was no increase in pay and, since I was no longer on the phones, they took away my bonuses for customer service, attendance, etc that I would get as a care coordinator. So, you guessed it, I actually got promoted and my paychecks took a huge hit. I was never told that this would happen and I was shocked when I realized the pay decrease. When I mentioned it to management that I was actually make less money, they just shrugged it off. And by that point, I'd accepted the job and felt like I couldn't back out. Talk about a moral booster!