Avoid Like the Plague - Anonymous employee Carenet Health Employee Review

Let me start by saying that I worked at Carenet for almost four years, was promoted, and thought that I was going to spend my career there. I sincerely wanted it to work out. But, soon after I was hired, I started to wonder how Carenet was named one of San Antonio's "Best Places to Work" in 2013. I noticed one of the other reviews that said something along the lines of "i can't understand all of the bad reviews; there are going to be bad eggs, but it's a great place to work." Naturally, that was most likely posted by HR or management. Don't be fooled. Carenet is a mess. The company culture is in shambles and the core values are mocked because all of the care coordinators and engagement specialists who are actually on the phones and doing the real work are rarely smiling, enjoying what they do, etc. And the core value "enjoy the ride?" Ha! We all laughed at that one because, most of the time, rules, policies, and procedures were changing on a DAILY basis and we couldn't keep up, so no one knew what process was the correct process from day to day, minute to minute. Most promotions that are made internally are not posted on the internal job site. Instead, someone tells a potential candidate that "a position MIGHT be opening up that I think you'd be great for," and then, in the blink of and eye, the rumor mill begins. And it's constant. People become resentful when they find out that they are being passed over for a less senior associate, etc etc It's pure chaos. And if you are a care coordinator or on the phones in another capacity, one of the metrics that your bonus is based on is customer service. Your calls are all recorded and randomly monitored and scored. Some are scored by a special team and others are scored by your leads on the floor who will then sit with you and talk about the call with you and tell you why the scored the call the way they did. What's the problem with this system? If you have 5 people listen to the same call, everyone is most likely going to grade it differently. Why? Because Carenet seriously needs to train everyone who scores calls on HOW to score calls! Because, right now, everyone is pretty much winging it. It's another broken process that needs to be fixed. I ultimately left the company because I realized that the chaos had no end in sight and once I realized that my "promotion" was actually a demotion. There was no increase in pay and, since I was no longer on the phones, they took away my bonuses for customer service, attendance, etc that I would get as a care coordinator. So, you guessed it, I actually got promoted and my paychecks took a huge hit. I was never told that this would happen and I was shocked when I realized the pay decrease. When I mentioned it to management that I was actually make less money, they just shrugged it off. And by that point, I'd accepted the job and felt like I couldn't back out. Talk about a moral booster!