Carluccio's Reviews

3.4

49% would recommend to a friend

(305 total reviews)

Satnam Leihal

34% approve of CEO

30% positive business outlook

Carluccio's has an employee rating of 3.4 out of 5 stars, based on 305 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Carluccio's employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants and food service industry (3.7 stars).

Reviews by job title

305 reviews
1.0
1 Apr 2019
Recommend
CEO approval
Business outlook

Pros

Waiters get tips, great tips at that. Used to be fresh food and a good place to work.

Cons

I was an AGM at a restaurant. You are treated like dirt, working 70+ hours a week, if you’re sick you have your holiday put through instead of sick Pay. For this reason, the staff work when they are unwell still. No one cares... Money missing constantly so the team had to cover it. The staff are stretched so much but no one above cared. They closed many restaurants and didn’t tell the staff until 2 days before closing! They do not care about the “family” they bang on about. The company don’t want to encourage breaks so the poor staff have the time deducted from their shifts, even when they’re working 15 hour shifts!! At the end of everything they will spit you out, no matter who you are.

avatar
Carluccio's Response
7y
Some of the things you mention seem very odd and completely contrary to our ethos and actually what we do in our restaurants Feel free to contact directly our HR team So I wish you well in the future Regards Mark Jones
2.0
31 July 2015

Barista

Recommend
CEO approval
Business outlook

Pros

The waiting, barista and kitchen staff I worked with in the restaurant were some of the nicest people I've ever worked with and the training was informative

Cons

Very very long hours, sometimes less than 5 hours between shifts, terrible incentives, terrible morale among employees.

2.0
20 July 2015
Recommend
CEO approval
Business outlook

Pros

The training is fantastic thanks to the company trainer herself! You learn a ton about Italian food, language and culture. You also learn a lot about back of house management, PnL's, budgets, staff management, stock management. Lots of enthusiasm when you first start with the company. Great as a starter restaurant for managerial careers in London if you don't have much experience, also good if you are in for the long haul and expect to be with the company for the next 10+ years and want to progress to Op's. Fantastic training Grad Scheme. Trips to Italy if you manage to get your waiters to win wine selling comps.

Cons

General: Once trained it can go either one of 2 ways. Managers will either progress over a long period of time, learning every small detail about the company before finally becoming an ops after about 8-10 years of lots of hard work being a GM and still love working for this company, but there's too much pressure to meet budgets and deadlines and to constantly cut staff labour. This makes the offers of the bonus schemes quite un-obtainable for some sites. Staff Progression in management: Can be very slow even if you're extremely experienced, you could be AGM for at least a couple of years. Where as some inexperienced AM's are instantly made GM and do not receive much support, for example being given another capable manager or key holder to help run the site. Pay: OK: but not the best! Great if you're starting out in London and don't have much managerial experience (you will learn a hell of a lot about running a restaurant in this job!) but after that pay is very low considering the skills you have and especially for a London wage. Work/Life balance: Dependant on site shifts can be 630am-4pm/12-9/12-cls/3-cls, sometimes BACK2BACK shifts are required. 5 shifts a week, sometimes 6 if lots of staff on holiday. Contracts for 45hrs but you could work up to 60 without overtime GM usually has Sunday off although late night taxis are paid up to a certain amount for managers.

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