Carousell Reviews

3.8

63% would recommend to a friend

(311 total reviews)
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Siu Rui

63% approve of CEO

47% positive business outlook

Carousell has an employee rating of 3.8 out of 5 stars, based on 311 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Carousell employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

311 reviews
2.0
17 June 2018

no room for growth

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

1. flexible working hours 2. able to work from home 3. free food during employee gathering on Friday 4. casual startup atmosphere 5. they got new improved health benefits

Cons

1. instability, KPI changed every now and then 2. some incompetent and micromanaging managers who can't handle criticism 3. lack of transparency regarding decision making in executive level 4. literally no room for growth, there is no clear criteria for a promotion and most employees will be stuck in the same entry level position 5. no leadership development 6. someone mentioned that Carousell has a useless employee feedback system: I can confirm this. employers rarely followed up the issues voiced out by employees

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Carousell Response
7y
Thank you for sharing this valuable feedback. Means a lot to me because the things you mentioned are things we do not want to see at Carousell. For 1. and 3. I agree we can do better. In fact, no excuse to why you do not know how decisions are made and you feel there is instability. We need to do better to create stability so operations can be better planned and executed. KPI changing unreasonably and unknowingly are not acceptable. We have acknowledged the work to improve and have since started the foundational and structural change by engaging industry experts to our board to work on them. For example, we now have Colin Bryar, a former technical advisor to Jeff Bezos from Amazon as an advisor to us. He has been deeply involved in working behind the scenes to review our reporting and management structure; relooked at our upcoming strategic planning process to engage and leverage the squad on ground expertise to set our strategy. For 2. 4. 5. We acknowledged that some managers need support. And we engaged a HR consultant (IKIGAI Consultancy Services) to help set up a career and competencies framework. It is called MyCarou Growth (Carousell Growth Plan). It is a framework for all employees whether you are a manager or an individual contributor. They will know what is expected of them. We are also launching Lattice - a performance management tool - for reviews and accountability. IKIGAI Consultancy Services have also done leadership training workshops and some of our managers have individual coaches to guide them. Helping them develop a growth mindset instead of fixed/defensive mindset. Lastly for pt 6. This is something we can do better. We typically do not do well communicating what we have addressed and what is work in progress. Some of the things you pointed out are structural and systematic changes/adjustment. For example, it takes time to build up the framework; evaluate vendor and engage consultants. Despite what i have shared so far, I still think we can do better because there will be blindspot we may miss. If you have any other ideas or things i overlooked from pt 1-6, Do not hestiate to reach out. email me at marcus@carousell.com Deeply appreciate you taking time to share this here. It helps highlights the challenges and opportunities we are facing due to our rapid growth. The specific kind of character and help we need for those readers reading this or considering a career at Carousell now. It's going to be exciting working on scaling challenges. - Marcus, Co-founder
2.0
13 May 2018

Full time

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

-Awesome co-workers who are passionate about the company and makes job bearable -Free catered lunch every friday

Cons

-Very hacky and inefficient processes. I understand it is a start-up but some practices are questionable -Unclear promotional criteria or even pay raise. Very hush hush nature, even managers not clear on how to recommend staff for promotion -Useless employee feedback system. There is an anonymous system in place where you can voice out grievances but no actual follow up done -Unorganized upper management and leadership team

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Carousell Response
6y
Hi there, thank you for leaving us a feedback. It is sad and unfortunate you had a bad experience at Carousell. Rest assured this is not something we do not want at Carousell. We have since deliberately put into our plans and hired the right people who can help us. If you would like to discuss further, please feel free to reach me on slack or email marcus@carousell.com - Marcus, Co-founder.
5.0
18 July 2018

One of the best work place in SG

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

-Missions & values are very clear -People are passionate & dedicated to their work -Nice office with warm vibes -Lots of new and cool projects to work on -Performance driven company -Pantry always full of snacks and drinks -Many events organised at our office. Alway something is happening here -Every Friday, we have updates about the company -> transparency

Cons

OK i read some of the previous negative reviews and i think it's not fair and unjustified. Carousell has surely lots to do to improve, not the perfect company yet but everyone is working really hard to build and make it a successful one. Just like every startup at early stages, there are lots of uncertainties, challenges to overcome and difficult decisions to make, so yeah, Carousell is not a good place for the faint hearted

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Carousell Response
7y
Hi there, I deeply appreciate the encouragement that you find Carousell one of the best place to work in. More importantly, grateful for your pointers. We certainly have a lot we can do to improve as we continue to scale fast. Things that you used to work, may break now and I am personally on a journey to learn and improve the workplace here at Carousell. Once again I am grateful for your encouragement and also your contributions at Carousell. Please do not hesitate to reach out if you have any other specific ideas or suggestion to me, Siu Rui or Lucas. - Marcus, Co-founder, focused on People and Culture here at Carousell.
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Glassdoor has 388 Carousell reviews submitted anonymously by Carousell employees. Read employee reviews and ratings on Glassdoor to decide if Carousell is right for you.