*For Call Center Agents Only*
They give you a lot of hours which is great but it’s not flexible AT ALL. They blame it on the system they use (which could be true but who’s to know) but say you have a second job or you can’t be out late or you have a kid to take care of with no babysitter at a certain time, “because the system” they cannot cater to your needs which, to say the least, can be extremely annoying. Especially when you have another job. And switching shifts are hard too. You have to do it at a certain time and you must have it approved with the person your switching with (obviously) AND the scheduler. And if you’ve missed a day or left early on one of your shifts for any reason and you need to pick up a shift during that two week pay period you missed that shift, it’s automatically denied. Which can be good in some ways because it does encourage you to stay but some people have kids and other jobs and I’ve heard one of the employees has a brain tumor! Upper management, although they are all very nice, do not care. Lastly, something small but still important to most of us, you cannot use your phones. At any time during your working shifts. I was able to understand when i first started because we deal with credit/debit numbers and I’ve been told about fraud in the way past. But they’ve updated the system to prevent that apparently! Even then, everyone needs the CCV or.. CVV to be able to use someone’s card. Not saying that i would ever, it’s been done to me and it’s awful but there’s no way that could happen with our system because we don’t ask for those numbers. It’s gets boring and slow here. Especially during winter. We’re just staring at a screen.