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Center for Urban Community Service (CUCS)

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Center for Urban Community Service (CUCS) Reviews

3.5

62% would recommend to a friend

(157 total reviews)

Tony Hannigan

63% approve of CEO

51% positive business outlook

Center for Urban Community Service (CUCS) has an employee rating of 3.5 out of 5 stars, based on 157 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Center for Urban Community Service (CUCS) employee rating is in line with the average (within 1 standard deviation) for employers within the Non-profit and NGO industry (3.7 stars).

Reviews by job title

157 reviews
2.0
8 June 2018

Great team, but ultimately left due to safety concerns

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Tight-knit team. Case workers and social workers really care about the work they do. Impactful mission.

Cons

Two case workers on my team were sexually assaulted by clients within two months of each other (with one occurring in our own building) and management had no response or changes put into effect. The offending clients were kept on caseload. When I approached my superiors about my concerns for safety, I was told “this is the way things are” and “we can’t keep you safe 1000% of the time”. With that response, I knew they were not invested in staff safety and was not going to wait around for another incident to occur.

1.0
12 Aug 2020

Toxic workplace with little regard for the people who do the heavy work

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

In-house trainings are very good quality and social workers are offered free Continuing Education Units for attending.

Cons

This is by far the most toxic work place I’ve ever encountered. I There will never be enough words to describe the amount of exploitation that frontline workers at various levels have to endure. The salaries are low, the client populations are incredibly challenging and sometimes borderline violent, and the expectations are inconsistent, unreasonable and/or unattainable. Positive feedback for a job well done is virtually nonexistent. The ethos is “people shouldn’t have to be thanked for doing their jobs.” Upper management consists of an overwhelming number of white people despite the fact that the clients served and the great majority of front line staff are POC. There is a diversity and inclusion committee that is basically in place for show and to appease the POC staff by making it seem as though the people in charge care about diversity and inclusion. They don’t. It’s common knowledge that the hiring practices and disciplinary processes favor a certain demographic. When serious issues arise, the first thing upper management does is scramble to protect themselves from a potential lawsuit and they will make life a living hell for whomever it is that is making a complaint or raising a concern. This despite having a legal department that claims to exist to ensure that the organization isn’t a toxic workplace like some of those in the corporate sector. It’s all optics and smoke and mirrors. The only thing they care about is their funding and they will wear their workers down in their quest for more funding money and the desire to further expand the organization’s programming. There is no tolerance whatsoever for dissent or individuality or anything that goes against the status quo. It’s a very cult-like environment. The few good things, such as the in-house trainings and free CEU’s, are significantly eclipsed by the level of toxicity that exists in this place.

2.0
16 June 2011
Recommend
CEO approval
Business outlook

Pros

They do important work in serving the community. Programs offered to consumers are excellent.

Cons

Mostly require MSW for promotions and positions, other social service-orientated degrees are not recognized (ie, education, psychology, sociology, public administration). Credentialing is awkward and previous experience in the field not recognized. Masters degree with little experience outweighed many years of experience and a bachelors and graduate studies in process. As a graduate student, little was done in assisting with my education despite policies in the handbook. No tuition assistance if degree is not MSW.

Viewing 1 - 3 of 157 Reviews

Glassdoor has 162 Center for Urban Community Service (CUCS) reviews submitted anonymously by Center for Urban Community Service (CUCS) employees. Read employee reviews and ratings on Glassdoor to decide if Center for Urban Community Service (CUCS) is right for you.