Centrelink Reviews

Pros

Lots of opportunities for advancement. Stable employment. Equal opportunity employer. Very fair wages. Varied options for career path. Manage your own career.

Cons

Large amount of staff australia wide, can be competitive and hard to get noticed.

Advice to Management

Nothing i can think of

Pros

Uniform, Reasonable Hours, Ok salary once you have reached the highest grade

Cons

Customer aggression, Customer intimidation, Not always backed up by team leaders when dealing with customers

Pros

Great satisfaction of serving the Australian public

Cons

Need to develop a thick skin

Pros

flexitime; reasonable salary, career progression, ample training and development

Cons

micro-management; worked in a call centre which was not ideal.

Pros

Fixed working hours, Good benefits like sick leave, annual leave

Cons

Micromanagement, Department prefers to hire contractors, casuals, hence sacrificing on training and development for staff. Also no job security as casuals

Pros

Being able to help real customers in real need and knowing you made a difference (not the ethically devoid that lie about needing to go to children's funerals or think that they are in hardship even though they have 58k in the bank just because they don't think they should have to spend their money)

Cons

Management is falling apart, decisions are made about processes without fully considering the impacts. Work is allocated automatically but it isn't what it is supposed to be so goes to the wrong person but they never bothered teaching staff how to tell the system what the work is so it can get to the right place so everything is prioritised wrong. Everything is done with the assumption that things work perfectly and customers...

Advice to Management

Actually listen to customer facing staff and consult with us about problems. Bring back system testing and include the customer facing network like the office staff and call centre staff. The whole world doesn't revolve around processing.

Pros

Good pay and benefits when the union and department can agree on new agreements

Cons

Lack of growth and opportunity for change. Growth hampered by long term employees doing the bare minimum to get by and being chosen for higher duties.

Advice to Management

Give preference to ongoing staff for career opportunities instead of short term contracts to fill roles.

Pros

Wage - keeps me going until I finish my degree.

Cons

No matter how longer you are with the company, and how well you do your job, you are overlooked if you are not considered a team player, or someone in the "in" crowd, regardless of your experience and qualifications.

Advice to Management

Be more aware of what is going on in your company, not just what you are being told by your middle management lackeys. There are numerous staff working for your company, doing a better job than others who have been promoted, and yet they continue to be overlooked because of personal opinions as opposed to professional competency.