Centrelink Reviews

Updated 30 May 2020

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2.7
51%
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  1. "Excellent place to work"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Analyst in Brisbane
    Recommends
    Positive Outlook

    I have been working at Centrelink full-time

    Pros

    Job security, Salary, Superannuation, Learning and development

    Cons

    Sometimes stigmatised and dealing with sensitive topics

  2. "Stable work"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Job Capacity Assessor in Brisbane
    Recommends
    Neutral Outlook

    I worked at Centrelink full-time for more than 5 years

    Pros

    Worked in a great team, saw a wide variety of clientele, gained experience working with newly arrived refugees and interpreters.

    Cons

    The role is narrow and can be repetitive. There is a lot of stress about the timely completion of reports. Often the system would crash.


  3. "Bad"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service in Broadmeadows, Victoria
    Doesn't Recommend
    Negative Outlook

    I worked at Centrelink full-time for more than 10 years

    Pros

    None nothing useless bad horrible

    Cons

    Everything waste of time no idea

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  4. "Great experience"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Team Leader 
    Recommends
    Positive Outlook

    I worked at Centrelink full-time for more than 8 years

    Pros

    Help many people through difficulties

    Cons

    Customer aggression but supportive managers

  5. "Health is more important than money"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Officer in Coffs Harbour
    Doesn't Recommend
    Negative Outlook

    I worked at Centrelink full-time

    Pros

    Good remuneration package leave benefits etc

    Cons

    Management Behaviour includes intimidation and prejudice

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  6. "Good place to start"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Scheduler in Geelong
    Recommends
    Neutral Outlook

    I have been working at Centrelink full-time for more than 10 years

    Pros

    Good pay and working conditions

    Cons

    Difficult to get permanent positions.

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  7. Helpful (1)

    "Service Officer"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Brisbane
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I have been working at Centrelink full-time for more than 8 years

    Pros

    Pay ok once you get to the top of your pay band.

    Cons

    Micromanagement of staff to the point of causing mental illness issues, old systems that are poor and new systems that are worse with more issues. Career progression if you are friends with the right people and a lot of sucking up. No job security , future looks bleak as giving jobs to casuals and full time staff spend time fixing the casuals mistakes or apologising for casuals wrong information given out. ICT barely exists no IT local help just admin staff who were phone staff giving it a go. No option to choose your work as not all staff like processing claims in a dinosaur system and enjoyed help customers on the phones. Sites are shrinking , people leaving and not being replaced.

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  8. "So glad I left"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Various Customer Service Roles in Brisbane
    Doesn't Recommend
    Negative Outlook

    I worked at Centrelink full-time for more than 8 years

    Pros

    Lots of variety of work even if you don't want to change roles

    Cons

    Over managed Unrealistic KPI's Overuse of contractors Executive level management mainly hopeless

  9. "Service Officer"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Officer in Sydney
    Recommends
    Neutral Outlook

    I have been working at Centrelink full-time for more than 10 years

    Pros

    Uniform, Reasonable Hours, Ok salary once you have reached the highest grade

    Cons

    Customer aggression, Customer intimidation, Not always backed up by team leaders when dealing with customers

  10. "Great employer"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook

    I have been working at Centrelink full-time

    Pros

    Lots of opportunities for advancement. Stable employment. Equal opportunity employer. Very fair wages. Varied options for career path. Manage your own career.

    Cons

    Large amount of staff australia wide, can be competitive and hard to get noticed.

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Found 22 reviews