Centrelink Reviews

Pros

Lots of opportunities for advancement. Stable employment. Equal opportunity employer. Very fair wages. Varied options for career path. Manage your own career.

Cons

Large amount of staff australia wide, can be competitive and hard to get noticed.

Advice to Management

Nothing i can think of

Pros

Pay ok once you get to the top of your pay band.

Cons

Micromanagement of staff to the point of causing mental illness issues, old systems that are poor and new systems that are worse with more issues. Career progression if you are friends with the right people and a lot of sucking up. No job security , future looks bleak as giving jobs to casuals and full time staff spend time fixing the casuals mistakes or apologising for casuals wrong information given out. ICT barely...

Advice to Management

Sites need faster network, staff aren’t slowing the organisation down is the over complicated old systems that don’t work. Simply the systems, it should not take 15 min to change an address, ridiculous over complicated. Employee full time staff, this country needs stability and makes it harder for Australians to get home loans if everyone is casual.

Pros

Lots of variety of work even if you don't want to change roles

Cons

Over managed Unrealistic KPI's Overuse of contractors Executive level management mainly hopeless

Pros

Uniform, Reasonable Hours, Ok salary once you have reached the highest grade

Cons

Customer aggression, Customer intimidation, Not always backed up by team leaders when dealing with customers

Pros

Great satisfaction of serving the Australian public

Cons

Need to develop a thick skin

Pros

Fixed working hours, Good benefits like sick leave, annual leave

Cons

Micromanagement, Department prefers to hire contractors, casuals, hence sacrificing on training and development for staff. Also no job security as casuals

Pros

flexi time and hours of work

Cons

very disorganised management style, regimented and overworked.

Pros

Being able to help real customers in real need and knowing you made a difference (not the ethically devoid that lie about needing to go to children's funerals or think that they are in hardship even though they have 58k in the bank just because they don't think they should have to spend their money)

Cons

Management is falling apart, decisions are made about processes without fully considering the impacts. Work is allocated automatically but it isn't what it is supposed to be so goes to the wrong person but they never bothered teaching staff how to tell the system what the work is so it can get to the right place so everything is prioritised wrong. Everything is done with the assumption that things work perfectly and customers...

Advice to Management

Actually listen to customer facing staff and consult with us about problems. Bring back system testing and include the customer facing network like the office staff and call centre staff. The whole world doesn't revolve around processing.