When I first began at Century I felt as it was an amazing company to work for (I worked there for just over a year as an account manager). Everyone was helpful, kind, caring and genuine. Well that was all smoke and mirrors. I honestly feel naive forever thinking Century was a great place to work. Not only is everyone two faced employees, managers and HR. HR being they will receive a complaint about a manager and do nothing about it. They will just cover it up like nothing happened or the employee is over reacting. Even though an employee genuinely feels that way. They are greedy selfish and will cover up any complaint or disagreement they can. You are unable to be sick or take a vacation (because they will take your clients and give them to another account manager) because managers are only concerned about hitting their bonus. So if you do not feel like getting paid for a month then you are free to take a vacation or a day off. If you are on your death bed sick even with a doctor’s excuse (nope too bad another account manager is taking you clients because you are behind for the month). Not to mention you are getting “points” against you for being sick or clocking in 3 minutes late to work (yes 3 minutes late will get you a half of a point , even if your computer wont load).
They give you an estimated salary of 42k a year (which is nowhere near enough to deal with the amount of work and stress). That is if you are in the highest bracket (performance) they pay and can hit your bonus each month. By the way you will be stuck in a lower if not the (training) bracket for at least 6 months (if not more) which is 11$ and hour and 100% of your goal is only 600$ you do the math. They also play favorites if you are essentially a “brown noser” you will get anything you want a great cliental list, if there is an argument over who’s account it is that “brown noser” will win. I’m not the type of person to “brown nose”. I come in every day work non-stop I have a problem with being bored I cannot sit there or be on my phone I must be constantly busy. So when I am able to see the “favorites” mess around all month because they know they are going to hit their goal it is demoralizing. I honestly don’t think I have ever been more miserable going into a job as I have been over the past few months. They just give broken promises constantly and set you up for failure because they are unable to address the issues that prohibit us to hit our goals. I have told my manager about issues for months. She then proceeds to tell her manager, and nothing is done about it just sweeps it under the rug because it doesn’t affect his bonus. Century say’s the clients are the most important thing about the company…from the debt settlement side that is untrue. All they care about is the amount of debt you settled in a month because that is what the managers bonus off of and show profitability which is important but not what their “values” are. Their values are Trust, Experience and Integrity. Trust- on the debt settlement side of things (account manager) I would never trust anyone. As soon as a manager or other negotiator (account manager) has the opportunity to take advantage of a situation they will. Experience-Not one single manager on the debt settlement side has any clue how to run a corporation or business (that is why they have had to re-brand themselves at least 3 times from PIFF, ect) the same managers have been in place. Integrity-They never will do something in the client best interest. They just want to show profitability (hence if it is a terrible settlement) century job is to tell them it is a great one and to take it just to put up numbers. The account managers will take any settlement they can (which isn’t their fault because we struggle for settlements and that 90% of our paycheck and account managers need to feed their families and pay bills). Nothing is in the client best interest. They are just greedy, money hungry and have no moral or values. On the debt settlement side of things these are the most disgusting people I have ever worked for in my entire life. Any job that pays 14$ an hour or more please take. You will honestly be so much happier.
