In terms of service for children I can't comment (I imagine it's at least quite good), but in terms of hiring they are quite discriminatory. After a few years of interest in ChildLine, but being unable to apply due to needing to keep a roof over my head, after becoming homeless (and then put into special accommodation) I applied to ChildLine as I no longer had this financial pressure over me and could volunteer. However, they say the interview and training is via vídeo call, so I brought up wifi issues at home in my houseshare, along with my solutions of finding a library room or a private space elsewhere or whether part of the process can be in-person (ie showing adaptability, coming up with solutions and resilience). I also told them I would read research papers about calls and look for relevant library books in the mean time, which shows interest. They replied it is not allowed and that they believe it is not the right time for me as I live in a shared house and they need more privacy (for the interview/training, thr volunteering they have an office). Never is it the right time, as they only hire people who already have good jobs, rather than people who want to help or want to gain experience in children's services to potentially go into a career path. A catch-22: you need decently-paid and flexible career in order to get any experience to get into another decent career field (yet people say life is about choices). Ironically, considering the global data on ACEs and their correlations with income and housing situations, those with personal experiences are less likely to end up with the chance. I also wonder what they would say to married people or people who live with their parents - since these people technically live in shared housing too.