ClinPhone gets tied up in it's own bureaucracy & thinks it needs to do what bigger companies do. Due to regulatory environment, innovation tends to get stifled.
ClinPhone struggles to communicate. It's very dysfunctional in this respect. Everyone considers themselves to busy to do it & people are very busy, but finding out what is going on across the company is near impossible. You are entirely dependent on what someone heard from someone who knows someone in such-and-such a department.