Cloud5 Reviews

Upper management is truly uninspiring as many other reviewers have mentioned. Even mid-tier managers struggle to develop meaningful connections with their employees, and lack fundamental interpersonal attributes such as empathy, and honesty. Some of the worst examples for basic human interactions between superiors and subordinates have been set in my tenure at Cloud5. Our leadership has yet to learn how to admit mistakes and wrongdoings. They cannot and will not ask for help when they are lost. The thought of making themselves vulnerable causes them to instead behave with belligerence. And at the very helm of these unappealing personalities sits a leader so brazen, and obsessed with his fantasy of success that he refuses to accept when he’s objectively wrong. I’m sorry, but just because a Forbes.com blogger mentioned anecdotally that hospitality titans can stand up to AirBnB doesn’t mean that shoehorning all company development into legacy hotel technology is backed by any actual tangible market research. As contributors, we’re allowed to have some say in what the products should do, and who they should appeal to. And if someone disagrees with you, don’t lash out. Don’t even jokingly say “you better not come into the office tomorrow”, because it’s impossible to tell if you’re kidding. Don’t behave as if the company was previously failing under former leadership and you joining is somehow the Hail Mary pass. This alone has certainly caused many smart people to leave. I almost left in my first year here when I was told to my face by another leader that earning a networking certification through self study made me “no more valuable” to the team I was on.

-Pay/Salary is atrocious — and don't expect more, ever. What makes this point even worse is that the company has hired several 6 figure employees in the past 6-12 months. -Upper management is a "good ol boys" club, all with folks who have worked with each other previously. -The office can be a toxic environment. It's not uncommon to hear screaming/yelling at a employee, including expletives, whether it be in person over the phone/conference call... Keep in mind that members of the NOC will be on the phone with customers while this happens — I am surprised that customers have not complained. -The sales team is the end-all, be-all department. What they say, goes. No matter how ridiculous or difficult the request. -RTFM....? (Documentation? What documentation?) There is zero true documentation, or official training for anything at this company. -Communication between all entities of the company is absolutely abysmal.... For example, an outage occurs and engineering is aware, as well as Tier 2... But the call center and/or Tier 1 staff are unaware. -Over-promise, under ... or quite possibly never deliver — this is true for both 'management to employee' interactions, as well as 'management to customer'. For example: sometimes during an outage we've been told to lie and state that there wasn't actually an outage. -Customers have been leaving at an alarming rate (in fact, at least one of the larger corporate customers are on their way out). -Employees have been leaving on their own accord, or being let go, without filling their position...their work is usually 'absorbed' into someone else's position, with no title change, or a title change with a verbal “promise” to increase salary in the future (don’t hold your breath). -Management seems to be setting the company up to look like it's in a better position (financially and morale) than it truly is. I believe this is so the company may be sold... Either outright, or to another management company/VC.