Pros
Pay is in line with the industry standard. There's a lot of room for growth and moving up. There are a lot of great people within the company that want to do the right thing.
Cons
It's a growing company that might be growing too fast for it's own good. As a General Manager, I was asked and expected to do multiple illegal things regarding employee's time cards. Employees were expected to complete online training from home, without receiving pay for their time. There is no such thing as work/life balance, despite being told in the interview "If you're able to run a store with less than 32 hours a week, I encourage you to do it." I later found out that the minimum requirement for General Managers is 50 hours a week, and I was told many times that someone else would be willing to work 90 hours a week if it meant that they would be paid $75k a year. Rules and expectations are changing on a weekly basis. (This might be attributed to growing pains). Nothing is standardized, and processes are on a location basis. I was told that making the store profitable is "irrelevant, and I could put a nobody in your position and achieve the same results, because our product sells itself." Employees are promoted to upper management with little to no management experience, leading to conflict. Friends are promoted whether they should be in management or not. The prepping portion can be dangerous, as breaks aren't given at all locations, and in 100+ degree weather in the summer, this can fatal for prep attendants. This list of cons is incomplete, but it should give an overview of my overall experience with the company.