CompleteRx Reviews

3.2

58% would recommend to a friend

(30 total reviews)

Terry Andrus

62% approve of CEO

49% positive business outlook

CompleteRx has an employee rating of 3.2 out of 5 stars, based on 30 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CompleteRx employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Reviews by job title

30 reviews
2.0
13 June 2016
Recommend
CEO approval
Business outlook

Pros

Upper management is approachable. Variety of benefits offered to employees. Prioritized patients according to required level of care. Home-office is quick to correct any technical or employment paperwork errors.

Cons

Poor training of new employees. Employees who have been with the company longer seem to be very stuck in their ways and resistant to change. It is really hard to get everyone on the same page. It seems employees who have been with the company longer believe they should be able to do less and get paid more, just because of unofficial seniority. There is a lot of he-said-she-said drama on a daily basis. Management usually refuses to defend pharmacy staff against the blame-game and finger-pointing started by hospital personnel. The company requires an "anonymous" peer review which starts a lot of conflict within the pharmacy. The results of the peer-review are not reliable because answers are given based on who likes who, rather than on actual work performance. Technicians were blamed for errors much more frequently than the pharmacist who checked and signed off on any incorrect medication release. Current employees are responsible for training new employees, and often-times do not actually train the new employees, which creates errors that the new employee will be blamed for even though they weren't actually trained. Employees bring a lot of personal issues to the work-place and allow cultural, or even religious, differences to create problems at work which spills out onto everyone else. There is a trend of poor communication across shifts. Certain employees believe they are exempt from predetermined guidelines for patient care protocol and intravenous concentration protocol, and will elect to go outside of protocol at their own discretion, which creates problems for future shifts.

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CompleteRx Response
9y
Thank you for your feedback. We appreciate your service to our team and recognition of our commitment to offering great benefits, timely response, and prioritized patient care. Improving onboarding and training of new hires is a top priority for us, and we are working to streamline these processes to ensure all employees are well trained and have open communication with their peers and management. We are sorry to hear of your negative experience with peer reviews, as they are intended to provide constructive feedback, recognize genuine excellence in the workplace, and empower all employees to share their experiences, as you have done here. We take the insights of current and former employees very seriously, and will review your thoughtful recommendations with the leadership team.
2.0
19 Dec 2017

Directionless management

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Rewarding job responsibilities Nice co workers

Cons

Toxic work environment Management unfamiliar with client and workflow, never sure what's going on, fail to address issues before they become emergent and constantly scramble. Poor compensation and benefits

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CompleteRx Response
8y
Thank you for your feedback. We appreciate your service and are glad you’ve had a good experience working with your peers and job responsibilities. We are sorry to hear you haven’t had the same experience in regards to management. Our leadership team is committed to providing our employees with unwavering support and the best customer service based on our Team Covenant values. We take the insights of current and former employees very seriously, and will review your feedback with the leadership team to ensure a positive work environment for all our employees. - Terry Andrus, President and CEO, CompleteRx
1.0
1 July 2016

Meh

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Competitive pay compared to other employers. It also feels really nice when you get to tell them that you're quitting.

Cons

Micromanagement (by local management) made the job almost unbearable. Company focuses so much on money that inventory levels get dangerously low and have even impacted patient care. There is a lot of favoritism in the company and employees are not treated fairly across the board. Certain employees are continually forgiven for any mistakes they make while others are raked across the coals. The "Team Covenant" that they so proudly display is merely empty words on paper. Their actions don't reflect what the "Covenant" says. I wish them the best of luck in making money in the future at the expense of patient care.

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CompleteRx Response
9y
Thank you for your review. We are glad you enjoyed our competitive pay, and wish the rest of your experience with us had been as positive. The Team Covenant is an important part of our foundation, and in keeping with it, we strive daily to provide a rewarding work environment, excellent customer service, and most importantly, the highest standards of patient safety and care. Our team works hard to manage industry realities, such as drug shortages, with as little disruption to employees, clients, and patients as possible. That said, we realize there is always room for improvement, and sincerely appreciate your recommendations. We are reviewing them closely with the leadership team to continue to enhance service to those that depend on us.
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Glassdoor has 30 CompleteRx reviews submitted anonymously by CompleteRx employees. Read employee reviews and ratings on Glassdoor to decide if CompleteRx is right for you.