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Concept Connections

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Concept Connections Reviews

2.5

35% would recommend to a friend

(54 total reviews)
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Jenny Keese

22% approve of CEO

35% positive business outlook

Concept Connections has an employee rating of 2.5 out of 5 stars, based on 54 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Concept Connections employee rating is 27% below average for employers within the Healthcare industry (3.4 stars).

Reviews by job title

54 reviews
1.0
16 Feb 2022

Work here at your own risk

Recommend
CEO approval
Business outlook

Pros

Flexibility was nice since I was a mom.

Cons

Toxic work environment, no support, discrimination, 8 roles for 1 person…the list goes on and on. If I ever had a suggestion or question, I was met with “if we want your unsolicited advice, we will ask for it”. I was talked down to, spoke about to others in degrading ways. She took screenshots of me and my children to send to other coworkers. She is head mean girl and if you have the chance to RUN, do it. Your mental health will deteriorate here. The way she speaks to people who run her company for her is inexcusable. There is a reason every director was ran off over the past year. Follow the signs, they all lead to her. This business is unethical and it no longer felt good to work for people like this. There is no support and the “support” in place is completely unavailable at all times. There could be work emergencies and you will be left to figure it out on your own. We have been asked to change coding for locations on billable soap notes and when I spoke up about that being insurance fraud, I was retaliated against. They demanded me to apologize or resign. If you choose to work here, you’re risking your mental health. There is a huge gap in communication. And you will be representing the kind of people explained above. This field is already mentally and emotionally exhausting at times. Work for a company that lifts you up and supports you.

2.0
27 Sept 2018

Behavioral Therapist

Recommend
CEO approval
Business outlook

Pros

The kids are amazing to work with and were the main reason I stayed as long as I did. Some of the co-workers were absolutely sweet and supportive and you really do learn a lot here. If you want an entry-level position to learn a bit about ABA, this is the place to do it. It's also great for those majoring in psychology, child development, or anything similar. They had pretty good benefits and allowed you to choose your own schedule.

Cons

When I first joined the company, all the managers and DAs talked about how open they are to communication and how they will listen to you and try their best to work with you. All of that did not hold up for long. First things first, this was probably the most disorganized place I've ever worked at. Everything is a paper-system, and not very well organized. Papers pile up, daily data sheets get misplaced, ABC data sheets aren't always filled to completion, binders are falling apart, etc. I understand things can get difficult at times and that's okay, but what was frustrating was management's inability to listen to the employees when they suggest ways to improve the system. If you are someone who listens to authority without question and not really someone who tries to makes the company better, then this is the place for you. But for the handful of us who worked here that had a personality to question authority when things didn't make sense or ask questions where things didn't quite add up, it was difficult to work here. Therefore, many people left due to frustration in a matter of months. Management often failed to practice what they preach; they would do things they tell us not to do. They often gave vague instructions and sometimes failed to give us proper information at all (then called us out when things weren't completed the way they wanted). When we ask for clarification, sometimes we are answered with a frustrated tone of voice that discourages us from ever asking again. Sometimes instructions and/or updates are given to the employees last minute, and we always get our schedule for the day at the beginning of the day. Sometimes we only get our schedule for the first half of the day, then for the second half we have to run to our managers for our second half of the day schedule. If you make different mistakes here and there, management will not care that each of those mistakes are different and will count it all as if it is the same mistake, therefore, giving little opportunity to correct yourself. Employees often complain about management but does little to help the situation, instead, they often talk about leaving and finding other work opportunities; making the work environment tense. The work environment is also not mentally stimulating at all. Co-workers and managers don't talk about anything beyond their lives as if everyone working here is living in a bubble. Once in a while a co-worker of mine or even me myself will bring up a world issue, new study/invention, or an interesting controversial topic to talk about and everyone shuts down. Simply-put; this is not a work environment for complex-minded people who prefer spending their time with a friend discussing ambitious goals, world matters, or philosophy over talking about their morning starbucks drink, the restaurant next door, or what place to party on Friday.

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Concept Connections Response
5y
This was a very fully thought out post, I am happy to say the majority of these suggestions have actually come into practice. Unfortunately things don’t always move as fast as we would like, and change is difficult to make company wide without going through a lot of trial and error.
1.0
22 Apr 2022

A clinician's worst nightmare

Recommend
CEO approval
Business outlook

Pros

Flexibility with hours was helpful, the patients and families were wonderful, the team I worked with was fantastic

Cons

Clinicians are held to the highest of ethical and moral standards when treating patients with developmental disabilities. You become a part of the patient's journey for the rest of their lives. Concept Connections has FAILED these patients, whom are already extremely vulnerable by having an Autism diagnosis. Within a matter of months, Concept Connections ripped apart treatment, support, and hope for these families. From the top, sickening and false accusations were made regarding practices by clinicians and therapists. One by one, the owners of the company eliminated supervisors and therapists who had served these families for years, citing workplace standards to be sub-par. What the CEO's fail to realize is that they themselves created an extremely toxic and unacceptable work environment by inciting fear tactics, all while continuing to exploit families for their money. Empty promises (still unfulfilled) were made regarding a "new era" of Concept Connections. Parents remain in the dark regarding the future of their children's therapies. It is one of the most heartbreaking things for a clinician to see.

Viewing 1 - 3 of 54 Reviews

Glassdoor has 54 Concept Connections reviews submitted anonymously by Concept Connections employees. Read employee reviews and ratings on Glassdoor to decide if Concept Connections is right for you.