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Concern Worldwide

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Concern Worldwide Reviews

3.8

72% would recommend to a friend

(246 total reviews)
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Dominic MacSorley

93% approve of CEO

74% positive business outlook

Concern Worldwide has an employee rating of 3.8 out of 5 stars, based on 246 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Concern Worldwide employee rating is in line with the average (within 1 standard deviation) for employers within the Non-profit and NGO industry (3.7 stars).

Reviews by job title

246 reviews
1.0
4 Dec 2018

Run far. Run fast!

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Flexible work hours Work from home benefits Great vacation time policy Good work/life balance

Cons

Here's the TLDR version: do not apply for a job here. This review is for the New York location. If you are considering applying here: don't. It's easy to highlight the cons such as poor compensation, or zero career growth opportunities, or a lack of diversity. But really what makes this place so terrible is the toxic work environment. The dysfunction is so rampant, and so pervasive, it's hard to put into words. Senior management seems to have acquired their jobs simply by hanging on, rather than by skill. Recently a senior staff member was hired then left within two months. There was no transparency around the departure, causing staff to discuss it among ourselves. The US CEO threatened the entire staff with termination as a result. So if being threatened with being fired for private conversations is your sort of thing, then definitely come work at Concern. One or two members of the senior staff are nice, but seem powerless (or unwilling) to take some sort of stand. Other members of the senior management team are never in the office and aren't very responsive on email, while another can be characterized by a blank stare, silence, and the ability (when forced to talk) to say nothing or add anything of value. You would think that someone would hold senior staff accountable for poor management/leadership skills and take feedback from staff seriously, but no changes have ever been made. What does management all have in common? The inability to make a decision. Forget about deadlines. You will never meet them. We have so many meetings and gather so many teams in one room so that all the VPs and directors can avoid placing a decision squarely on their shoulders. So no decision is made at all. It's pathetic to see a room full of people either too scared to make a decision, or more likely, too inexperienced/unskilled to strategize and execute major plans. It's beyond frustrating to work in that type of environment. If you are lucky to have your boss sign off on a plan of action, don't get too attached. It will likely change, and right before it's meant to be executed. Management here has been around for a long time and likely won't go elsewhere, because they aren't capable of holding similar jobs at any other organization. Then there's the rest of the staff. Most of the lower ranking folks at Concern are really nice and talented. They care about their job. But the work environment is so awful. Everyone gossips. Despite an office full of women, men are prized and prioritized here. There is a group of men here that seem to be empowered to do whatever they want by a director who loves to devalue fellow women and their ideas. Ideas are either quick to be shot down or only implemented after money is spent on outside agencies to tell them the exact same idea you had shared. It becomes clear quickly that despite a lot of talk about innovation, growth, progress, etc. that senior management just wants to keep kicking the can down the road. Nepotism seems to be the word around which this office really revolves. Concern is run by a very small band of people with a high concentration of power. Given how small our office is, you can only imagine what a hellish existence it can be for only 5 people to control and have power over everyone else and the other departments, no matter your rank, experience, or longevity in the office. I've heard comments made that I viewed as tone deaf and offensive re: race and gender. There are rumored relationships between staff that can make work difficult. Accountability just doesn't exist here. Everyone here loves to claim that Concern is a "family". That's true, if your family was a bunch of snakes. I spend my nights looking for new jobs but it isn't easy. As much as I want to leave, I'm terrified that my next organization will be just as bad as this one. When I first came here, I truly did believe the mission, and bought into the promise of doing my dream job. But jobs here almost never live up to expectation. I cannot wait to quit - but I won't do so until I am certain that my next job won't be as bad as this one. Please, just heed my advice. Do not work here. You will bitterly regret it, like I do.

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Concern Worldwide Response
7y
Many thanks for your review. Though we are disappointed when any staff member has a negative experience, we value all feedback as instructive, and if we are doing our job, constructive. Any current staff who are unhappy or have concerns are truly welcomed to share their thoughts with any member of the senior team, all of whom have open doors, with HR, or even with the senior team at global HQ level. There is also an anonymous global complaints response mechanism, about which all staff are trained as part of induction and ongoing staff development. We welcome scrutiny or inquiries on any of these matters from job seekers, current or former staff, or any interested parties. Direct outreach is welcome. All US senior team members are listed here: https://www.concernusa.org/about/team-board/. With that, a few points: We wholeheartedly agree about the talent, commitment, and team spirit of our staff! They constitute our identity and core strength. Thank you for recognizing this. We are proud this year to be celebrating our 50th anniversary year globally, and now 25 years of operation in the US. We have grown consistently over time, and are honored to have earned the faith of institutional and government funders, respected foundation donors, and a loyal individual donor base. As for the senior team, we benefit from a mix of veteran staff members and some who are new to the organization, all of whom have long track records in the nonprofit and/or private sectors. We value our longer serving leaders for their institutional knowledge, their example, and their firm commitment to the mission of Concern Worldwide. They have extensive field experience often having served in some of the most challenging environments on earth, sometimes at personal risk. They bring the same level of dedication to their roles here. We value our newer leaders for their fresh perspectives and desire to add new energy and experience to our operations. On the issue of nepotism or other conflicts of interest, we adhere to strict global codes of ethics and transparency, report any and all relationships as legally required, and are subject to regular scrutiny by internal and external audit, and fiduciary oversight by our board of directors. As for strategy, decision-making, and action, we are charged by our donors, stakeholders, and global partners at HQ and in the field to deliver efficiency, effectiveness, and impact in line with our mission. All departments in our organization are expected to contribute equally. We would not have grown to the extent we have, much less survived, year after year without coherent strategies, decisiveness and action. We are currently taking real and immediate action in the areas of marketing, fundraising diversification, programming, and HR and business systems. We truly welcome any questions on this score. As for diversity and gender balance: the 45 staff members of Concern Worldwide U.S. hail from 8 countries; 70 % of our staff our women, as are 5 out of 6 members of our senior management team, including the CEO; our board chairperson is a woman, and we will soon achieve 50% female board membership, with a firm commitment to further diversity in future recruitment. Finally, we are a learning organization. It's a core value. Our growth depends on marking lessons learned when things don't go exactly according to plan, and adapting accordingly. We genuinely encourage our reviewer to share these comments in person with senior US or global staff or board members, so that we may continue to work together improve and grow. We look forward to frank and transparent discourse with all, especially our valued team members. Again, many thanks for your feedback.
1.0
22 Dec 2018

Terrible

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Very few. Free food after meetings.

Cons

I agree with the other recent very negative review. The current Concern U.S. is Terrible with a capital T. Men tend to do well at Concern U.S., so if you are a man, apply and you will probably be promoted quickly. Women, not so much. Terrible leadership and managers. So much toxicity and gossip and that is NOT the staff's fault...it's leadership's.

1.0
7 Dec 2017

riddled with politics

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

This review is for Concern U.S. There are some really nice people employed there, pretty good benefits, and convenient office location in midtown. Opportunities to travel in some roles. Overall seems to be pretty good work life balance for most people.

Cons

The politics at Concern U.S. are out of control. The U.S. board is extremely corrupt and misogynistic. There is an extreme lack of transparency around decision making, hiring, salaries, and promotions. Very top heavy and overall terrible managers. Turnover is high because people are very unhappy.

Viewing 1 - 3 of 246 Reviews

Glassdoor has 302 Concern Worldwide reviews submitted anonymously by Concern Worldwide employees. Read employee reviews and ratings on Glassdoor to decide if Concern Worldwide is right for you.