Does ConnectYourCare pay their employees well?

According to anonymously submitted Glassdoor reviews, ConnectYourCare employees rate their compensation and benefits as 3.2 out of 5. Find out more about salaries and benefits at ConnectYourCare. This rating has been stable over the past 12 months.

How satisfied are employees working at ConnectYourCare?

50% of ConnectYourCare employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ConnectYourCare 3.2 out of 5 for work life balance, 3.0 for culture and values and 2.9 for career opportunities.

What are the top reviewed jobs at ConnectYourCare?

Customer Service Representative (12) , Customer Service Representative (CSR) (3) , Sales (3) , Anonymous (2) , Customer Care Representative (2) , Customer Service (2) , Customer Service Agent (2)

What are the pros of working at ConnectYourCare according to real employee reviews?

"laid back office environment, down to earth executive team, flexible work from home schedule, definitely has a competitive edge in the health care industry, and they are a company that is willing to take risks to stay keep up with the big names." ((in 6 reviews)); "Leadership is committed to being best in market" ((in 4 reviews)); "The pay was good but certainly not enough to deal with the unorganized horrible mess of a company CYC is." ((in 4 reviews)); "Loved my coworkers and my first manager was great!" ((in 3 reviews)); "3 weeks of a training class" ((in 3 reviews))

ConnectYourCare Reviews

3.0

50% would recommend to a friend

(97 total reviews)

Steve Grieco

60% approve of CEO

44% positive business outlook

Ratings by category

3.4

Diversity and inclusion

3.2

Work/Life balance

3.2

Compensation and benefits

3.0

Culture and values

2.9

Senior management

2.9

Career opportunities

ConnectYourCare has an employee rating of 3.0 out of 5 stars, based on 97 company reviews on Glassdoor which indicates that most employees have an average working experience there. The ConnectYourCare employee rating is in line with the average (within 1 standard deviation) for employers within the Finance industry (3.7 stars).

Reviews by job title

97 reviews

4.0

7 Nov 2018

Exciting Place to Work - Challenges and Opportunities Abound

Anonymous employee

Recommend

CEO approval

Business outlook

Pros

There are more projects and opportunities to make an impact at CYC than other companies I've worked at. There are always collaborative tasks to engage new team members with, and high visibility client facing work that keeps you engaged. The new products, and direction of the company are very encouraging and exciting for future career growth and opportunity. Management makes a strong effort to engage with employees, and provide opportunities to showcase skills and abilities.

Cons

With any tech based company, there are more projects than people to manage. While this can create challenges, it can also allow people to operate in new roles, and learn new skills. There can be shifting priorities, and can make tasking at times a challenge.

1.0

28 Dec 2018

Not A Great Place to Work

Anonymous employee

Recommend

CEO approval

Business outlook

Pros

My position is located at the corporate office in Hunt Valley, MD - nice geographic location outside of city Some nice co-workers on my team

Cons

The list of cons is quite extensive so I will provide a condensed version. If I could provide a negative value rating for this company, I would do so simply in an effort to help others avoid this company. Let me begin by stating I am a professional with over 20 years of industry experience. In addition, I possess an advanced degree. That being said, I know my value/worth and what I bring to the table. I also recognize no job is perfect. However, what I have witnessed first hand within this organization is truly unbelievable and worthy of a negative review. Key Issues: 1. Ineffective leadership - inclusive of execs down to senior level managers 2. Toxic environment and culture - very low morale 3. Extremely high turnover - this indicates a significant issue considering professionals are leaving consistently; not simply the lower paying call center reps (which is expected) 4. Lack of training and development 5. Personal battles harm productivity and interfere with overall mission 6. Very political culture - be a "yes" man in order to get rewarded 7. Favortism is fostered - people do not get promoted based upon their hard work and contributions but rather based upon favortism 8. Poor communication 9. Lack of transparency 10. Abuse of employees

ConnectYourCare Response

7y

Thank you for your feedback. As a member of our leadership team, I do take your review very seriously and would love the opportunity to sit down and discuss in person. I am committed to making CYC a better place and would welcome an opportunity to better understand some of your points. While you may believe it's all show, truly, my door is open, my calendar is up to date, and I am very much available to you and any other employee who has concerns about the direction of CYC. No company is perfect, but we certainly are doing our best to address issues, recognizing that change does not always happen quickly.

1.0

13 Mar 2019

Toxic Environment - the worst experience of my career

Anonymous employee

Recommend

CEO approval

Business outlook

Pros

A few nice people (mainly in the administrative team), relaxed dress, and nice location outside of the city.

Cons

Leadership team does not have a clear direction and are not aligned on key priorities. CFO attempts to micromanage every part of operations with only dollars in mind which becomes counterproductive from a company growth perspective. The environment is very toxic and by the end of my time with the company I dreaded walking into the office. I felt that I was disrespected/ bullied on a daily basis. I was forced to take some time off after leaving the company because the experience was so traumatic. During my exit process I felt no one from the leadership team wanted my actual feedback, they all already knew why I was leaving (on account of horrible finance leadership) but didn’t seem to have any intention of addressing the problem. I would not recommend CYC to anyone in my professional network. Moreover, I would not recommend anyone from the leadership team to my professional network.

ConnectYourCare Response

7y

Thank you for your review. We appreciate the feedback and continue to explore ways of improving the employee experience at CYC recognizing that sometimes change takes time to put in place. We are committed to working with the team to make CYC a great place to work!

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