Higher ups and the ex customer service representative could be very rude, demanding, unwilling to listen/reasonable/helpful for the most part. Poor communication when it came to customer service/dispatch talking with drivers. Severely understaffed and hard to keep and find new employees. Long shifts (8-12+) hours. Myself and a couple other coworkers worked a 6 day week, RARELY worked Sunday too. We also had to rotate throughout the week to work a double shift due to being understaffed. ZERO pay raises. Stated the only way to earn more money is to take on more work, regardless if you’re already working 6 days a week plus 1-2 double shifts a week. There’s plenty more CONS, but that’s the main gist.