Costello Medical Reviews

Thank you for taking the time to leave your feedback about your experience at Costello Medical. We are sorry to hear of your concerns about your previous workload; we recognise that due to the nature of our work, there will inevitably be periods of increased workload and that client demands can be high, but we want to ensure that unsustainable workloads are not the norm. Having periods to reset and recalibrate are really important – often referred to as peaks and troughs. All colleagues are encouraged to speak with their line manager, Division Head or the People team if they have concerns about their workload. This is an area we monitor closely and we have taken many proactive steps this year to ensure that colleagues continue to feel supported at work; this has included increased monitoring of working hours, pastoral support from the People team, training for our core and senior teams on confidence and perfectionism at work, training for line managers on supporting their line managees, and recruitment efforts to ensure that project teams are well resourced. Results from our 2022 annual Employee Survey showed that over 86% of respondents strongly agreed or agreed that their line manager supports their wellbeing and so we hope that this speaks true of most of our colleagues’ experiences. We are also proud of the friendly, supportive and collaborative culture that we have maintained; our annual Employee Survey results showed that 94% of respondents feel proud to work at Costello Medical, and we were pleased to receive our highest ever engagement score in the Best Companies survey last year. Thank you once again for taking the time to provide your feedback.

Thank you for taking the time to review your experience at Costello Medical. Whilst we are pleased to see that you enjoyed the wide breadth of projects that you worked on, as well as the clarity of development pathways, we are sorry to hear that your work-life balance was affected. As we have detailed in our previous review responses, this is an area that we actively monitor and take proactive steps to ensure that working patterns do not become unsustainable. Our Employee Survey data shows that most colleagues feel a sense of belonging at Costello Medical; in our 2022 survey, 88% of respondents were strongly satisfied or satisfied with their relationships and support offered at work, whilst over 80% strongly agreed or agreed that they feel a sense of belonging at the company. Whilst we might organise fun activities, such as our divisional and company-wide socials, we hope that fun is had organically, too; we were pleased to see that when we asked all UK colleagues how they would describe working at Costello Medical in 2022, “friendly”, “supportive” and “fun” were the top three descriptors. We would also like to note that our colleagues across the UK were hired from over 40 different universities, and so please be assured that we actively recruit and indeed welcome new joiners from a wide variety of institutions. In addition to this, we have a dedicated Equality & Inclusion taskforce, consisting of colleagues across the company in a variety of roles, who support our diversity and inclusion efforts. A key project launching this year is to increase our collection of E&I-related data to inform our actions in this area. Finally, I can assure you that individuals speaking to line managers with feedback in the first instance is always done so with the right intention. We generally encourage colleagues to provide constructive feedback directly to line managers, whether during our performance review season or throughout the year, so that line managers can disseminate feedback in the format in which their line managee would prefer, and can also look out for trends in the feedback provided. We actively encourage 360 feedback from colleagues across all roles so that line managers can see a truly representative picture of an individual’s performance and contributions at work, and we are pleased with the amount of 360 feedback that is provided across the company.