Pros
Working from home is the only thing good about this company.
Cons
ALL THE REASONS TO NOT WORK AT THE COMPANY 1. You have 4 weeks of training, and you think you are retaining a lot of information because it is new to you until you get on the phone yourself and realize they did not teach you what you needed to be taught. 2. Tech issues? THEY DON'T KNOW HOW TO HELP YOU. Don't expect support when they use TWILIO and it has problems every day, they want you to clear your cache and cookies and after that "Sorry take the day off" 3. This company is buying leads from collection agencies, so you are getting clients that are calling to speak with the debt collector and you are supposed to say "We deal with collections that come from those accounts" which is a lie. We do not know what is on your account till we ask you to pay 1.00 "to pull a soft credit check " That is a lie it is a ghost charge so when it is time to charge you it will go right through. after that dollar 7 days later, the client is paying 27 dollars a month just for IDIQ or CHS that we have to recommend we do not cancel because that is the only thing we use to "watch" the dispute progress. 4. You will be on the phone with people who are crying telling you that they are homeless, do not have a job, and need help, an extension, or something on this collection so that they can find a place to stay. Your job is to stay on script and make sure you feed them all these lies about these things getting removed. I am going to offer you a tenant letter they may or may not work. 5. I am going to charge you 300 dollars, it doesn't matter if you have 1 collection for 75 dollars. ( We dispute inaccurate information, so if a date is off "you have the right to dispute") but don't tell the client that 10 times out of 10 they are just going to fix the date NOT remove the collection. So you just manipulated a person completely down on their luck and milked the last bit of money they probably had, to put into a SUBJECTIVE program. 6. The client will get a text asking you if it is Fraud and you have to walk them through it, but essentially the banks are right. ONCE you enter this program it is supposed to be easy to cancel... it is not, they will give you the runaround and continue to charge the client monthly. 7. You will get cursed out by people as soon as you answer the phone because they think you are the collection agency and your job is to "calm" them down and "help" them Don't say you are the collection agency but do not say that you are not the collection agency". JUST AVOID THE QUESTION " 8. You will not win with the pay structure, they have a setup where you have to make a sale within the CVR structure. Your highest pay will be 120 and your lowest will be a little under 80. Your CVR is affected by your "go time" Calls under 5 minutes affect you, so even if someone is not interested, they want you to take a long time to find the right number so that you make it over that 5 minutes. 9. They do not want you to give your full name for reasons of stalking and yet just to build rapport and give my first name and last initial as they say to do when you ask for a review. I have been found on Facebook twice. 10. They do not want you to advertise Credit Wellness, because they are stealing calls (buying) calls. Again these people are googling and calling one number and somehow got to us and we claim we are in partnership. 11. It is a 1099 contract but you are required to with your set 8 hours. You can log in early or late and weekends if you please but YOU HAVE TO WORK YOUR 8 HOURS and attempt to make KPI. By the end of the day, you are completely drained from getting cursed out, no sale, no money for the day. As an independent contractor even according to GOOGLE states : "Right to Independent Working Conditions Independent contractors have the right to determine when and where they work, meaning that your company cannot make an independent contractor work in a particular location or at set hours." This company is scandalous.
