Crisis Connections Reviews

1. Employees routinely gossip about and undermine each other. 2. The union is operated by people who don't have any experience with negotiation and who have never stood up to management. 3. They pay below market rate for mental health professionals, and the union is satisfied with its specialized members making lower wages than fast food workers. 4. Extremely high turnover, and the managers have completely resigned themselves to this. 5. Workers brag about breaking union rules and shame people who take mandatory breaks. 6. Workers come in sick and brag about it later. 7. The PPC department is so poorly run that people constantly walk out of there crying. 8. PPC department has such high turnover that nobody actually knows the procedure. This means that when you get trained in PPC, you get incorrect instructions. 9. Management has failed to establish a rapport with hospitals, so hospital staff are comfortable treating Crisis Connections employees like garbage. 10. Managers lie about the job you are receiving, and 'quiet hire' you into a new one as soon as you onboard. 11. They can't even retain Directors and upper management because the systems and practices are hopelessly underfunded. 12. The organization does not take steps to demand the funding it needs, and misleads stakeholders about the actual cost of this work. 13. There are managers and crucial staff with openly untreated mental health issues that impact the organization on a regular basis. 14. The insurance they offer is cheap for a reason. 15. Possibly the weakest and most shameful union in the United States today. 16. Management uses remote work as an incentive to get you to stay. They will repeatedly say that they will let you work remote if you just stay X months. This is a lie that they tell to every new hire because the few employees they can retain are stressed from constantly training new hires. 17. Open plan nightmare. 18. They can't afford basic office supplies. 19. The volunteers are very nice but the call out system for volunteers is completely broken. This organization is almost completely reliant on volunteers, so this means workers have to pick up the slack if a few of them call out. In an overworked environment with constant turnover, this makes everything worse.

I would echo the concerns of many around leadership. They are at best unaware of the realities of the work and employees. There is significant mission drift and a lack of support for staff. There is no communication or transparency and anger from leadership when questioned. There is little change management to support staff and volunteers. The pay is not competitive. There is turnover of staff and volunteers, leading to chronically understaffed​ shifts.