Does Crystal Cruises pay their employees well?

According to anonymously submitted Glassdoor reviews, Crystal Cruises employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Crystal Cruises. This rating has improved by 4% over the last 12 months.

How satisfied are employees working at Crystal Cruises?

53% of Crystal Cruises employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Crystal Cruises 2.9 out of 5 for work life balance, 3.1 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Crystal Cruises?

Manager (7) , Sales (5) , Reservations Agent (4) , Bartender (3) , Front Desk Receptionist (3) , Sommelier (3) , Butler (2) , Chief Engineer (2) , Destination Manager (2) , Director (2) , Marketing (2) , Night Auditor (2) , Reservations Sales Agent (2) , Shore Excursions Staff (2) , Shoreside (2)

What are the pros of working at Crystal Cruises according to real employee reviews?

"Benefits are good." ((in 12 reviews)); "Good salary with commissions every cruising" ((in 10 reviews)); "Comfortable work environment." ((in 6 reviews)); "Friendly employees" ((in 5 reviews)); "Great culture and phenomenal product!" ((in 4 reviews))

What are the cons of working at Crystal Cruises according to real employee reviews?

"good place too bad the pay is low" ((in 11 reviews)); "Bad management" ((in 11 reviews)); "Long hours (but what cruise ship isn't)." ((in 3 reviews)); "Long hours....... about 10" ((in 3 reviews))

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Crystal Cruises

Crystal Cruises Reviews

3.5

53% would recommend to a friend

(130 total reviews)

Tom Wolber

51% approve of CEO

17% positive business outlook

Ratings by category

3.6

Compensation and benefits

3.1

Culture and values

3.1

Career opportunities

3.0

Diversity and inclusion

2.9

Work/Life balance

2.8

Senior management

Crystal Cruises has an employee rating of 3.5 out of 5 stars, based on 130 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Crystal Cruises employee rating is in line with the average (within 1 standard deviation) for employers within the Hotel and travel accommodation industry (3.6 stars).

Reviews by job title

130 reviews

1.0

9 Apr 2026

Toxic work environment

Marketing director

Recommend

CEO approval

Business outlook

Pros

Good pay Nice office Good perks

Cons

Too many egos in upper management No clear sense of direction UK team controlling strategy for US market with no knowledge of the market High turnover Upper management treating “lower level” employees with disrespect

2.0

21 Nov 2025

Mixed feelings

Anonymous employee

Recommend

CEO approval

Business outlook

Pros

Good office location Good travel perks

Cons

Manager heavy mentality Lack of consistency in work from home policy

4.0

15 Sept 2025

Fun

Anonymous employee

Recommend

CEO approval

Business outlook

Pros

Nice team and office space.

Cons

no cons at this time.

Viewing 1 - 3 of 130 Reviews

Jobs at Crystal Cruises

2nd Engineer for Crystal Cruises

London, England

GBP 70K - GBP 144K /yr

(Glassdoor Est.)

View job

Chief Carpenter for Crystal Cruises

London, England

View job