5y
Hey there!
Thank you so much for your honest review of Cuboh. We take mental health and compensation quite seriously here at Cuboh, and I feel disappointed that we have let you down on those two fronts.
Covid has put our company through different stages of maturity very quickly, and several parts of the company are continuing to work on how to scale. As we continue to grow, we are getting a better handle at creating processes to remove stress from our employees. We are also continuing to invest in our technology to ensure that our product is easier to use and so that our support team does not have to go through the stress of being needed at all times every time we release a new feature. At the same time, we acknowledge some of our gaps in our current support onboarding. We used to believe that the easiest way to learn our complex product is to try it out and make mistakes along the way, as opposed to spending a considerable amount of time learning potential scenarios. However, we understand that doing so puts our new support employees in an uncomfortable position where the first few weeks feel overwhelming. Because of this, our Customer Success leadership is working on a more in-depth and structured onboarding program to be rolled out in early-2021.
As we continue to grow, as our revenue continues to increase, and as we intake our bigger rounds of financing, we will continue improving our compensation package. Currently, our entry-level wage for our Support is $18/hour -- a little over the current Victoria average. Customer Support is a very important part of our company. Along with our technology, it powers our retention engine and we strive to show our appreciation to every member of that team. This means further working on our compensation in early-2021 to be better than just competitive, and rolling out a new hourly wage in the first quarter of the year.
Thank you so much for being part of the team and bringing these issues forward. Doing so makes our company better to continue growing.
