Curtis Banks Reviews

- Nobody has any faith in the product, its a dizzying mess of charges, forms and bs - Most of the good long staff with a few years experience have left - Constant petty conflicts between the offices and teams, think a bloodless GoT - Most of the forms are unprintable crap and the website is embarrassing. CB has a real problem with 'simple' and 'plain' English. - Pay is okay, benefits are laughable. 40 years of work on the pension contribution they give and I would still not qualify for a CB SIPP - Constant unease that everything is going to be sold off tomorrow - Almost no actual pension or investment literature training over several years - Combination of staff having no faith in the product, no training and the stress of people leaving has led to an unacceptably high level of staff sickness. - Constant changes to product and charges confuse staff almost as much as they confuse the poor clients stuck with CB - A lot of directors/seniors empire building as another review says - the constant jostling for position at the trough is unseemly - £1 charity donation to pick up post - k thx CB

This is both the easiest thing in the world to write, and the most difficult. Easy, because there’s so much to say. Difficult, because it is hard to convey how truly shocking that state of affairs is at Curtis Banks. Staff morale was on the floor at the time I left due to incompetent management, a mass exodus of staff on many teams and increased absences. Nowhere near enough staff left to cope with the amount of work and didn’t seem to be any real contingency plan to rectify this. Internal communications practically non existent. Lack of appreciation to those who are working their behinds off to do the best they can in awful circumstances. Management play favourites in terms of choosing who (or who not) to promote. Some of those making decisions have absolutely no idea what staff on the ground are contending with. It’s absolute madness. Usual tight fistedness, thinking purely of themselves and their profits. Pay utterly dreadful for the high workload and level of responsibility. No real training given for dealing with many highly difficult, unpleasant clients (which you have to do on a regular basis). Pension offered laughably bad for a pensions company. Management completely naive, thinking the reason behind so many employees leaving at the same time is sheer coincidence or bad luck. It’s not that, it’s because they are fed up of the absolute nonsense. Bad decisions made on a whim regularly, feedback not listened to. Stone Age systems. To summarise, if you want a masterclass in poor decision making and sheer incompetency, this is the place for you.