Despite being explicit about biases in things like DEI training, the managers in head office have ableist expectations of their workers, so really much like any corp it is just a facade. Beyond their stores in the suburbs, it serves a very gentrified rich white clientele so that likely speaks to this type of performative culture. I think the company lost its spark after the Estee Lauder takeover, and with how they treated the company’s own founder’s mental health crisis, it’s really more a better corp because of good staff benefits but still very much a corp type situation.