Pros
Death in service benefit, Chocolates at Easter, voucher at Christmas, It's a job,
Cons
Poor pay, over worked, under staffed, no progression, no professional or personal development, almost no training, very poor management decisions, zero respect for the service desk staff who are treated as the lowest of the low. Bullying from a certain SLT member is common. Actively work lower bonus payments to service desk and lower paid staff. Management claim to listen to staff but people that do are marked as trouble maker. Some staff told not to apply for other jobs internally as their faces don't fit. work life balance does not apply to the service desk. holidays across the service desk cancelled/blocked due failing SLAs when staff are not being replaced. Flexi time almost impossible for the team to claim. Overall culture of fear and negativity. Massive problems with simple solutions are ignored.
