This is going to be long but it’s important to address. I worked at dictate for nearly a year, probably the worst year,but carried on till I found something better.
1) THERE IS NO CAREER PROGRESSION NONE. Management will try to do their best to keep you in the same position because there’s always a high staff turn over. I have seen some individuals apply for roles internally that have been good candidates, rejected only to let external staff in who have no knowledge of the company whatsoever. (This is how you lose good staff)
2. Management- APPALLING! I actually don’t understand how they have been employed in the first place. As a manager it’s important to understand any issues concerns your employees raise. In my case it felt like I was speaking to a brick wall. Issues that are raised are never resolved. Management is actually petty, never wants to accept when they’re wrong,Likes to display authority. Disorganised, staff ratios in each trust is ridiculous.
3. Overworked/drained with no real recognition. A bonus is given every three months. It may sound appealing but the its impossible to get the whole amount, as the criteria needed to meet it is actually stupid. Hard work effort is never seen! You can do amazing numbers but the minute you’ve made a mistake management will make sure you take the blame.
4. Staff are devalued, made to feel like robots. If you are working in the managed service department you’re basically a ‘slave’ and expected to produce ridiculous numbers.
5) NO WINDOWS- Be prepared to sit in a box with no ventilation, you’re basically sitting inside a box within a box.
6) Favouritism!!!!
7) Treated like children- this is actually ridiculous, we’re all adults in the room telling an grown individual when they can and can’t have a break is practically stupid. I’ve heard some people asking if they can go to the toilet :) you’re unable to breathe in that room. If your out of that room longer then a second the management will huff and puff and be down your neck. Managers shouting at certain employees- this is not okay
8) Staff fighting to to to get a heater in the winter- constantly regulating the room temp, staff working in there coats ??Having to fight for a basic human right ???? At this point I’m thinking do I even need to say anymore.
9-)Let’s talk about pay- 18000 annually for me to become mentally unstable ??? Definitely Not okay. For the numbers and work we produce 18000 is not enough.
9) Software and systems have a glitch almost every second.
