Digital Moment Reviews

2.7

33% would recommend to a friend

(11 total reviews)

15% positive business outlook

Reviews by job title

11 reviews
1.0
3 Mar 2023

Sinking ship! RUN in the opposite direction

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

There are (a handful of) good people there who are very hardworking and devoted. But they are quickly leaving (I'm hoping that soon will be me!), being pushed out or being fired. Soon there will only be the same old gang, which takes us to the cons.

Cons

In a nutshell: Do not work here if you're not already. It seems unlikely that Digital Moment (formerly Kids Code Jeunesse) will continue to exist for much longer. It is entirely dysfunctional and very, very toxic. They mismanage their funds so badly and donors are catching on to that. If you want to read on, please do. TOP FLAGS: The organization has a massive identity crisis. Ten years on they still haven't figured that out. They probably don't want to because that means doing actual work, and hiring (and keeping) competent people, which they want nothing to do with. The old troopers (minus one or two good folks who mostly stay quiet) are really incompetent (and I mean zero competence), toxic, resistent to change, believe they are above any rules, guidance, or doing actual work. If you try to challenge this status quo you will be putting a target on yourself, and gaslit. For a "digital" organization, the "Digital" in "Digital Moment" is a dumpster fire: they have many internal tools and apps, all of which are very inefficient. The staff have no say in what they can access in terms of tools or equipment, one person decides that for the entire organization without really knowing what each person's unique needs for their jobs are. There are many websites and social media pages (I don't know them all!), none of which gets updated. HR is in crisis: the highest turnover in HR you would ever see, and each head of HR is worse than the one before. They mostly run their own show, set priorities and makes decisions and rules as they please. Try to talk to them about the problems and work with them on actual, tangible solutions, they will either dismiss you in a condescending attitude or play along until they have figured out how to gaslight you and turn the tables. This has been the experience with many current and former employees who wanted to do something about this chaos but were met with nothing but roadblocks and discouragement. The CEO has no interest in achieving actual goals beyond parroting empty slogans of "knowing one's privilege" and "wanting to make a real impact in the world" where the reality presents a person who founded the organization but couldn't care less about anything but personal interests and polishing a glossy image. As apathic, imperialistic, white savioury, and colonial as anyone can be, and without holding any of the internal cycle of disciples accountable. The senior leadership as a whole is not better. The old ones still don't seem to figure out what they want so they keep batting heads with each other, and almost each of them runs a side hustle or has something else going on so they don't really care about the (vague) mission, (nonexistent) values, or about real impact or change. The newer ones are either the same or simply fall in line and just care about receiving paycheck to paycheck. What has the organization accomplished, for real? Can you find any stories or reports that show their work transparently? Whatever they say they do, and wherever they say they work, is probably not true. They do not work in Indigenous communities, they do not work in remote communities, they do not work in underserved areas or poverty pockets. They say they do, but if you consider a one-off one-hour session of anything once in a blue moon somewhere random, without any outcomes or substance, to be "work", then sure. They master overpromising and underdelivering to funders. They get paid huge amounts of money and end up not knowing where to spend it, but then it gets spent in more ambiguous ways! Where and on what? How can they afford to give each person an Apple computer? Who is getting these kickbacks and benefiting from this mismanagement? Don't ask... It would be impossible to list all of the cons because they are larger than the organization itself, but I recommend reading the other critical reviews. Don't be misled by the defensive responses from leadership and what's written in there, they mean none of it, nor by the positive reviews: they were clearly written by Digital Moment's / KCJ's leadership. If you're reading all of this to consider whether or not to work there then I sincerely encourage you not to. I actually believed in their mission and the lies they told me, but the more I learned about their reality the faster my job search was expedited. and if I did not have a family to worry about and did not need the money I would have resigned and stayed unemployed until I could find another job. I'm hoping to find one very soon and leave right away.

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Digital Moment Response
3y
We hear your concerns and view of our organization and we’re sorry that you didn’t feel comfortable to ask questions and share thoughts while with us. I hope that you have found an organization that suits your career growth. We are always working to improve our organization. For employees who are with us for 3 months, there is a meeting to share feedback on their onboarding experience and an opportunity to ask questions and share feedback. For those who are in our organization for more than 6 months, they will participate in a culture and engagement survey (currently rated 4 on 5), which we share and discuss the results with all staff. This helps us ensure we focus our work on the right areas of engagement and to keep turnover low. Our turn-over in the last review period (June 2022-Dec 2022) was 4%, with two departures out of 50 employees. Our organization, and in cases large projects, are audited by external auditors. All audits and monthly financials are reviewed at our Audit and Risk Committee, which consists of 3 Chartered Professional Accountants (CPAs) and an certified ICD.D member. Our audited financial statements are made publicly available on our website in our annual report. Our annual report highlights our year’s work. We don’t measure our work by the length of a workshop, but by the sustainable impact made in, and with, a community. If you are interested in joining our organization, we encourage you to read our annual report and to reach out to current employees to ask any questions. Our employees are on our website at digitalmoment.org.
1.0
20 Oct 2022

Life at Digital Moment (formerly Kids Code Jeunesse)

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

There are a few rare gems at KCJ/DM, which has made me and many others stay at the company for many years. You’ll meet some very nice people who believe in helping others and working hard. We also have company wide team quizzes (like pub quizzes) which are always super fun! You get to work from home for the most part (depending on where you live) so that’s a huge plus as well.

Cons

If you are reading this then I can only assume you are likely looking at this company and wondering whether to apply for a position. I highly advise against this. This is not a new company. It has been around for over 12 years but recently changed its name to Digital Moment. Why? It was never clear. Please go look at the glass door reviews for their previous name, which was Kids Code Jeunesse. I can only describe my experience and the experience of my colleagues, which was filled with psychological and emotional abuse from upper management. Gaslighting was a prominent occurrence as well. In a meeting with HR, a colleague was told that their complaints were only felt by them and no one else at the company felt the same way as them (which was false). The also said that my colleague should re-evaluate whether or not they’re a good fit for the company and maybe should leave if they are unhappy. This is pretty alarming coming from HR who should be there to support everyone at the company. Upper management didn’t seem to care about keeping senior employees at the company and followed many typical techniques highlighted in articles about “quiet firing” including but not limited to: stalled promotion and advancement, halting of new tasks and projects, backtracking on promises, lack of support from management, and overworking employees. There was also a general lack of empathy and compassion in communication when decisions were made in the company. There’s been at least one re-organization every year. People are constantly being moved to new positions and new teams but not given proper training or support to thrive in this new position. Myself and others often were overly stressed in new positions and were given superiors who weren’t qualified to help and give guidance. This is very isolating and increases the stress in a new position. When we voiced that we need help, support, and managers that actually know what we do and we can learn from, we were ignored and told to look for professional courses to take (which they wouldn’t pay for) or go to conferences about the field we’re in. We were often told by upper management to be team players when we voice concerns about being overworked (and taking on work from others who aren’t stepping up). But when we want to take on other important and valuable work that would improve our own well-being and help the company then we’re told to “stay in our lane”. This makes zero sense and shows that they make the decisions that benefit themselves. Often lower level workers were the ones supporting each other if they needed help and we would be scolded and told that’s not our job and we have other responsibilities, yet upper management won’t give support to people that needed help in the first place. So it’s a very confusing system. Upper management will often take away meaningful work from their employees and hire consultants and contractors instead to do the work. When asked why they choose contractors over their own employees who know the content and audience, they said that employees are a liability because they leave the company which leaves a gap but consultants and contractors are here forever and don’t leave. Oops. That’s not great and they don’t seem to be focused on solving the issues of why employees are leaving disgruntled. Upper management will often make decisions behind closed doors without consulting with others at the company who can help and give insight into the needs of the audience and lower level workers at the company. This leads to an almost tyrannical system with lower level workers suffering and trying to meet grant goals with little support from upper management who were the ones who agreed on the goals of the grant in the first place. To “solve” this issue they will often hire new people to take on a grant which has already caused senior workers at the company to quit or refuse to work on it without the necessary support. New hires are unaware of the mountain they’ve been given and have been known to quit from the stress of some projects. I would advise that you also look at the evidence which anyone can see from the outside that this company is not all they say they are. I’ll highlight it below: - If you interview with this company ask about what their average turnover rate is. From the years of 2019-2022 there was a mass exodus of people from the company (most, if not all were lower level workers). Same complaints were made and similar systemic issues in the company made these people leave. Upper management has admitted that they have known about the systematic issues over the years, yet failed to comment on why they haven’t moved to solve or address these issues and from the perspective of the workers, not much is being done to solve these issues. The upper management team has stayed fairly constant throughout these years. There’s a glass ceiling at this company which has prevented most lower level workers to not be able to move up to director levels though they are qualified to do so. Instead, DM will hire others from outside the company with the same experience as said persons. Why wouldn’t you promote someone internally who knows the team, audience, and programs we offer? There have also been more than 4 different HR personnel in the last 4 years. At one point, the CEO took on HR duties while we were trying to hire a new one. Red flag. - This company believes in inclusive education and uplifting minorities yet take a look at their team page, which is filled with caucasian people. POC eventually leave and don’t feel safe to speak up about issues at the company. There are many women working at the company which is great but it stops there. DM is a charity that promotes digital skills education to all canadian youth and educators. Look up each person in upper management on linkedIn. Not one of them has digital skills, education, or coding experience. Yet they are making decisions about the company, how to teach youth, what grants to take on, etc. without taking into account the expertise of the lower workers who consist of educators, coders, and people with science backgrounds. Ask DM how much importance they put into their instructors (who deliver the product, which are the coding workshops) and the communication and marketing team. Both teams are treated with very little respect and we’ve seen many good people leave from both teams. DM doesn’t put much importance in supporting the mental well being of instructors since we changed to giving virtual workshops since Covid. They also don’t put much importance in the marketing and communications team. This was the most productive and well oiled team at the company until upper management decided to practice quiet firing with many of the members to take away authority from them. That team upheld a high level of brand consistency and rich communication with the audience. When all members left, the team consisted of two employees that had very little experience in communications/marketing and had to hold up a team that used to consist of 5 individuals and weren’t even given a manager that had comms/marketing/crm background. Not a great situation. Check out the social media accounts for Digital Moment, Digital 2030, Kids Code Jeunesse. Digital Moment and Digital 2030 don’t have much consistency. - On all the websites under Digital Moment you will see a land acknowledgement. Ask about what they do to specifically raise up indigenous peoples of Canada and see what their answer is. I can tell you that very little has been done. Once there was a truth and reconciliation workshop done but it was just a box to tick off to say they did it. There were no follow up meetings, no further discussion on the matter. - DM believes in uplifting communities and promoting inclusive education to the public yet they: - Won’t pay for the profession development of their employees - Won’t train employees that move to a new position or are new hires - Have long periods of time (months to years) where employees will have no superiors who can mentor them or give guidance and grow in their position. If after reading this then you still want to be at this company then I wish you the best of luck and hope your situation is different!

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Digital Moment Response
3y
Hello, It’s Kate here, CEO and founder at Digital Moment. I felt it was my responsibility to respond to your review. It was difficult for many of us to read, and I’m so sorry you felt this way while working with us. We had an opportunity at an all-staff meeting to discuss your review together and to reflect on what we could do better in the future to support each other in these situations. Transparency is a priority and we will continue to work on best ways to improve communication in a hybrid and distributed team environment. We also value innovation and aim to provide the highest quality of services to our key stakeholders - Canadian youth and their educators. To do this, we also need to continue to innovate as a company. Job descriptions evolve, changes occur in reporting structures, and we encourage employees to take on new roles in the organization, which leaves gaps for periods in the roles they leave behind. We struggled at times to fill open positions and we know it was hard on the team. It’s a priority for us to ensure a healthy, transparent, and balanced work-life at DM. Stagnation and traditional ways of working aren’t in our DNA - Innovation, lifelong learning, adaptation and growth are. We thrive on it and it’s not an environment for everyone. Those who align to DM’s values will feel most empowered and find a sense of belonging. This is a key part of our interview process. If you are considering applying to a role at Digital Moment, I encourage you to do so. If you have any questions or want to talk through anything culture related, we encourage you to reach out to people on the DM team. We’re all up on the company website. I’d be happy to have this discussion with you and answer any of your questions or concerns that may have come up from reading the review.
1.0
17 Oct 2023
Recommend
CEO approval
Business outlook

Pros

Work from home Low accountability Non-profit

Cons

Organization doesn't stay true to their mission Awful at managing its budget Poor management and leadership Below average pay Doesn't listen to the needs of staff Gaslighting Truly the most awful experience I've ever had in my working career. It started off innocent enough, but slowly as my tenure unfolded, the cracks began to show themselves. Not less than a few months in, previous negative Glassdoor reviews were actually discussed by management and were completely dismissed as "disgruntled employees who don't know how to properly communicate their issues". This happened several times. But at any moment where the management tried to directly get feedback from staff, everyone was mostly silent for fear of being ostracized by management. It is true that this company forces employees out. It is true that this company is not earnestly aligned with it's mission. It is true, everything negative in every previous review you read here.

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Digital Moment Response
2y
Hi! This is Lisa, Head of People and Culture. First and foremost, we regret that you've had a negative experience during your time at Digital Moment. We take our employees' experiences seriously and it is difficult for us to know that you felt this way during your time with us. Open communication and knowing that employees feel comfortable discussing their concerns directly with each other is of high importance for us, so we can work together to find solutions. We put a lot of effort into implementing processes and initiatives to sustain and uphold each of our team members to do the best work they can towards our mission. Transparency and honesty are big parts of our culture. We sincerely acknowledge your experience and your input will help us in our ongoing efforts to enhance our work environment. Wishing you the best.
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Glassdoor has 14 Digital Moment reviews submitted anonymously by Digital Moment employees. Read employee reviews and ratings on Glassdoor to decide if Digital Moment is right for you.