Sinking ship! RUN in the opposite direction - Anonymous employee Digital Moment Employee Review

1.0
3 Mar 2023
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

There are (a handful of) good people there who are very hardworking and devoted. But they are quickly leaving (I'm hoping that soon will be me!), being pushed out or being fired. Soon there will only be the same old gang, which takes us to the cons.

Cons

In a nutshell: Do not work here if you're not already. It seems unlikely that Digital Moment (formerly Kids Code Jeunesse) will continue to exist for much longer. It is entirely dysfunctional and very, very toxic. They mismanage their funds so badly and donors are catching on to that. If you want to read on, please do. TOP FLAGS: The organization has a massive identity crisis. Ten years on they still haven't figured that out. They probably don't want to because that means doing actual work, and hiring (and keeping) competent people, which they want nothing to do with. The old troopers (minus one or two good folks who mostly stay quiet) are really incompetent (and I mean zero competence), toxic, resistent to change, believe they are above any rules, guidance, or doing actual work. If you try to challenge this status quo you will be putting a target on yourself, and gaslit. For a "digital" organization, the "Digital" in "Digital Moment" is a dumpster fire: they have many internal tools and apps, all of which are very inefficient. The staff have no say in what they can access in terms of tools or equipment, one person decides that for the entire organization without really knowing what each person's unique needs for their jobs are. There are many websites and social media pages (I don't know them all!), none of which gets updated. HR is in crisis: the highest turnover in HR you would ever see, and each head of HR is worse than the one before. They mostly run their own show, set priorities and makes decisions and rules as they please. Try to talk to them about the problems and work with them on actual, tangible solutions, they will either dismiss you in a condescending attitude or play along until they have figured out how to gaslight you and turn the tables. This has been the experience with many current and former employees who wanted to do something about this chaos but were met with nothing but roadblocks and discouragement. The CEO has no interest in achieving actual goals beyond parroting empty slogans of "knowing one's privilege" and "wanting to make a real impact in the world" where the reality presents a person who founded the organization but couldn't care less about anything but personal interests and polishing a glossy image. As apathic, imperialistic, white savioury, and colonial as anyone can be, and without holding any of the internal cycle of disciples accountable. The senior leadership as a whole is not better. The old ones still don't seem to figure out what they want so they keep batting heads with each other, and almost each of them runs a side hustle or has something else going on so they don't really care about the (vague) mission, (nonexistent) values, or about real impact or change. The newer ones are either the same or simply fall in line and just care about receiving paycheck to paycheck. What has the organization accomplished, for real? Can you find any stories or reports that show their work transparently? Whatever they say they do, and wherever they say they work, is probably not true. They do not work in Indigenous communities, they do not work in remote communities, they do not work in underserved areas or poverty pockets. They say they do, but if you consider a one-off one-hour session of anything once in a blue moon somewhere random, without any outcomes or substance, to be "work", then sure. They master overpromising and underdelivering to funders. They get paid huge amounts of money and end up not knowing where to spend it, but then it gets spent in more ambiguous ways! Where and on what? How can they afford to give each person an Apple computer? Who is getting these kickbacks and benefiting from this mismanagement? Don't ask... It would be impossible to list all of the cons because they are larger than the organization itself, but I recommend reading the other critical reviews. Don't be misled by the defensive responses from leadership and what's written in there, they mean none of it, nor by the positive reviews: they were clearly written by Digital Moment's / KCJ's leadership. If you're reading all of this to consider whether or not to work there then I sincerely encourage you not to. I actually believed in their mission and the lies they told me, but the more I learned about their reality the faster my job search was expedited. and if I did not have a family to worry about and did not need the money I would have resigned and stayed unemployed until I could find another job. I'm hoping to find one very soon and leave right away.

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Digital Moment Response
3y
We hear your concerns and view of our organization and we’re sorry that you didn’t feel comfortable to ask questions and share thoughts while with us. I hope that you have found an organization that suits your career growth. We are always working to improve our organization. For employees who are with us for 3 months, there is a meeting to share feedback on their onboarding experience and an opportunity to ask questions and share feedback. For those who are in our organization for more than 6 months, they will participate in a culture and engagement survey (currently rated 4 on 5), which we share and discuss the results with all staff. This helps us ensure we focus our work on the right areas of engagement and to keep turnover low. Our turn-over in the last review period (June 2022-Dec 2022) was 4%, with two departures out of 50 employees. Our organization, and in cases large projects, are audited by external auditors. All audits and monthly financials are reviewed at our Audit and Risk Committee, which consists of 3 Chartered Professional Accountants (CPAs) and an certified ICD.D member. Our audited financial statements are made publicly available on our website in our annual report. Our annual report highlights our year’s work. We don’t measure our work by the length of a workshop, but by the sustainable impact made in, and with, a community. If you are interested in joining our organization, we encourage you to read our annual report and to reach out to current employees to ask any questions. Our employees are on our website at digitalmoment.org.

Explore other reviews about Digital Moment

5.0
21 June 2023
Recommend
CEO approval
Business outlook

Pros

Since I've worked here for a few months, my manager and the team have shown me good judgement and trust, and they have all welcomed me into the group. I've been understanding how the business operates and how I can support it in developing better procedures.

Cons

You may not always be familiar with every team member when working from home, but this is a common occurrence in all businesses.

avatar
Digital Moment Response
2y
Hey there, this is Lisa (Head of People and Culture). Thank you for taking the time to share your feedback! We're so glad you're enjoying your time here
2.0
7 May 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great individuals to work with, and good mission

Cons

Management wasn't listening to the struggles of each department and was running the nonprofit like a business instead of a nonprofit.

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