Pros
- Free food - Compensation was above average
Cons
The executives are not so smart. They value splashy novelty projects over real investments. They are unmoved by metrics, KPIs, and objective analysis of the service. The business is suffering financially as a result of years of this sort of decision making. The technology product is a hodge podge of random decisions made by unqualified people. It barely functions and delivers an abysmal customer experience. There was never any credible top down attempt to address these problems though customer complaints were voluminous. There is lots of cronyism individuals make room for theirs at the expense of the business. Management puts their faith in people that glad hand and operate smoothly and fail to recognize the opinions of individuals with proven track records. Management regularly oversells without consulting the people responsible for delivering their promises. If those promises are not kept the delivery personnel are held responsible. Executive management see their employees as adversaries. As such they spend company resources and strategic thought on how to vanquish their own employees rather than company direction. There are zero decision makers that can tell you how the business functions from an operational perspective, but their self image is too fragile to admit this. This results is some extremely questionable operational decisions. Often its just money spent frivolously and without reasonable expectation of a return.