Does Dunelm pay their employees well?

According to anonymously submitted Glassdoor reviews, Dunelm employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Dunelm. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at Dunelm?

63% of Dunelm employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Dunelm 3.7 out of 5 for work life balance, 3.5 for culture and values and 3.3 for career opportunities.

What are the top reviewed jobs at Dunelm?

Sales Assistant (531) , Team Leader (114) , Sales Associate (113) , Host (96) , Retail Sales Assistant (85) , Customer Assistant (57) , Customer Service (56) , Store Manager (52) , Customer Service Representative (39) , Retail Assistant (39) , Customer Service Advisor (34) , Shop Assistant (31) , Warehouse Worker (28) , Barista (27) , Sales Colleague (27)

What are the pros of working at Dunelm according to real employee reviews?

"Colleagues are friendly and fun to be around" ((in 218 reviews)); "very friendly and pay is good" ((in 171 reviews)); "Some staff were friendly and on the most part my interactions with customers was friendly during my time here too." ((in 154 reviews)); "Met some great people whom i work with as well as customers ...great family friendly employer for single parent families" ((in 137 reviews)); "Normally good and flexible hours" ((in 66 reviews))

What are the cons of working at Dunelm according to real employee reviews?

"Management can be poor and mess up rotas" ((in 188 reviews)); "Manager is rude and makes you do unfair jobs" ((in 83 reviews)); "No training in the role" ((in 47 reviews)); "Managers allow bullying and aggressive behaviour." ((in 27 reviews)); "with short breaks" ((in 27 reviews))

What are employees saying about Dunelm redundancies in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Dunelm redundancy and their outlook for job security at Dunelm in 2026.

Dunelm Reviews

3.6

63% would recommend to a friend

(2,793 total reviews)

Clo Moriarty

67% approve of CEO

58% positive business outlook

Dunelm has an employee rating of 3.6 out of 5 stars, based on 2,793 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Dunelm employee rating is in line with the average (within 1 standard deviation) for employers within the Retail and wholesale industry (3.5 stars).

Reviews by job title

3K reviews

2.0

27 Oct 2025

Dreadful Dunelm

Catering/barista assistant

Recommend

CEO approval

Business outlook

Pros

Store discounts and lots to choose from in shop

Cons

Aweful and horrible place to work for lots of issues. Issues with over time getting paid correctly, multiple unfair treatment reports, disgusting behaviour from managers and duty managers. No one listens or cares. Two faced staff be warned. Expensive shop, rubbish food in cafe

Dunelm Response

7mo

Thanks for taking the time to leave a review. We appreciate your feedback and we're sorry to hear about your experience.

4.0

9 May 2022

operative

Warehouse operative

Recommend

CEO approval

Business outlook

Pros

Opportunity to learn and develop

Cons

I'm not seeing any reasons why do not work for Dunelm

5.0

25 Feb 2022

Lovely place to work

Sale assistant

Recommend

CEO approval

Business outlook

Pros

Flexible hours, fixed days off, 15% company discount. Colleagues and team leaders are always there to help you. Excellent management.

Cons

No paid sickness, no paid bank holiday, no paid extra hours. The salary increase after the temporary term is very minimal.

Viewing 1 - 3 of 2,793 Reviews

Jobs at Dunelm

Barista/Coffee Shop Assistant

Ballymena, Northern Ireland

Barista/Coffee Shop Assistant

Farnborough, Hampshire, South East England, England

Dunelm

Dunelm Reviews

Company ratings over time

Reviews by job title

Dreadful Dunelm

operative

Lovely place to work

Jobs at Dunelm

Dunelm reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Company ratings over time

Dunelm reviews FAQs

Jobs at Dunelm