You Will Never Be The Same After Working Here...
Pros
-I honestly can't think of much, some of the coworkers are very nice, but that depends on your team.
Cons
Pretty much everything about working here is awful. I was a Call Taker for a good number of years and have seen people come and go like a revolving door. If you accept this job, there is a very low chance that you will make it past the 9 month probation. It is insanely difficult. You are multi tasking between talking to your dispatcher, writing the file, and calming your caller down, all while looking at a map from the 90's trying to figure out where the hell your caller is. I cannot recommend somebody drop their job to take the chance in coming here, as they will eventually be out on the street more likely than not. I have seen good people join Ecomm after leaving their jobs only to get horrible mentors train and fail them. The environment is very toxic, and it is understandable. When you make a living off of talking to people who experience things such as finding their dead husband hanging from the ceiling, your attitude isn't going to be peachy. You'd think there would be some type of mental health counselling or support, but there is not. They have 'CIS' trained employees to talk to, but It's like they made somebody read a 5 page manual on active listening and make them talk to you for 5 minutes after a traumatic call. After that, you are on your own. And god help you if you need to go home after taking a tragic call, it will be a battle that will only make your day worse. There is no such thing as taking a mental health day so you have to lie and say you have a head ache, which just creates more distrust with management. The pay is abysmal for the pain you are expected to endure. It may seem like 24 dollars an hour is fair, but it isn't as there are also so many deductions to your paycheck . You will be making below 40k a year net profit/after taxes if you don't work overtime. Frankly, you can't make a living unless you work a ridiculous amount of overtime, so that 4 day weekend doesn't really exist If you are a student who is looking for a job, maybe ecomm isn't so bad. It will prepare you for how ugly the real world is. This company will smash your face to the dirt, spit on your corpse and light it on fire. If you can survive this job and move on in a few years as a post graduate, you may be able to learn a lot of valuable skills and become quite disciplined. If, however, you are a mother or father who have kids to care for, look away. You will miss a lot of birthdays, camping trips, weekends, games, etc for a job that hates you and pays you about as much as a Tim Hortons employee (speaking of which, they have better benefits, look it up).