They have no actual process. No briefing system. No guidelines. No deadlines. There word of mouth is what you get. They will make you run around defeated in search of ways to make something new and better. And after you have made 100 diff new prototypes of projects. They will say "hey look how amazing we already are. Copy this old 2005 idea for 2022 , why are you do dumb to have not done so in the first place"